Olx India — delivery not received

 
3 Reviews
Annai Nagar, Hosur, Tamilnadu, India
 thiyagusri on Feb 14, 2020
I am thyagarajan, resident of hosur, tamilnadu, i have made 35149 rupees payments using (Upi) phonepay to [protected] in order to purchase bike using olx india website, after making the payments i have not received any consignment against payment
Following are the payments
1. Rs 5150, transaction id : p2002090935111147176676, date :[protected]
2. Rs 9000, transaction id : p2002091430514536718801, date :[protected]
3. Rs 11999, transaction id : p2002091501575957176260, date :[protected]
4. Rs 8999, transaction id : p2002091521339190358601, date :[protected]

Request to take this complaint into consideration and solve the issue..
Verified Support
OLX India Customer Care's response, Feb 14, 2020
Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

hello sir i am ashish send me your mobile number then i call you
OLX India Customer Care's response, Feb 14, 2020
Verified Support

Dear OLX User,

We have a specialized team that will be able to assist you on priority. Just drop in an email mentioning your registered number on OLX at [email protected]

Thanks,
Team OLX
There is guy named Tarun Rai, saying is from Indian army. His contact no.[protected].

I have already transferred nearly 35k to their account. Till I have not received anything
OLX India Customer Care's response, Feb 15, 2020
Verified Support

Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms of Use.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!

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    Olx India - delivery not received