[Resolved] Olx India — faulty product

[Resolved] Olx India — faulty product

H hameednm1997 from Chirala, Andhra Pradesh

Dear sir, I had bought a vcr which was given as working condition in description but was not working when i bought it. The link to that product was https://www.olx.in/item/i-want-to-sell-my-vcr-iid-[protected]. I would like to have refund or return of this item. The cassette when inserted was not playing, instead it returned back. I was very dissapointed by the services. Was this information helpful? No (0) Yes (0)
May 7, 2019 Complaint marked as Resolved Verified Support Mar 25, 2019 OLX India Customer Care's response Dear OLX User, We're sorry for the inconvenience caused to you. We wish to look into your concern on priority. However, we would need more information to assist you appropriately in this matter. 1) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s). 2) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately. As you would be aware, OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. Further, we would also request you to contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in. In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response. Regards, Team OLX.
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