[Resolved] Olx India — fraud on iphone 6s

Dileep Kamatham

from Ponnur, Andhra Pradesh

Address:

517501

Recently i was looking for an iphone on olx and i met this guy (Shri kant) who was agreed on selling this to me for ₹16000. He said he is in the army (Cisf) so he will send the phone via courier (Overbite express) and told me to send the half amount of ₹10, 000 and to send the rest of the money after receiving the phone. So i sent him the money (Rs. 16000) and after that i got a call from courier office and has to pay penalty of 3500 which will be refunded after delivery. I paid the rest amount. He also sent the pictures of the phone. The invoice of the phone and id card the olx chat, bank account details, courier slip, whatsapp chat and the screenshot of the paytm is attached with this complaint and i am requesting the refund for this fraud case.
So, if you can take the necessary steps of the complaint i will be highly obliged.
Their phone numbers are [protected], [protected].

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May 11, 2018

Complaint marked as Resolved

Verified Support

Apr 06, 2018

OLX India Customer Care's response Dear Dileep,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

And also for any assistance required in the same please do contact us on [protected]@olx.in. We assure you that our top priority is to maintain a safe and secure OLX community.

Thank you for contacting OLX!

Thanks,
Team OLX