[Resolved] Olx India — Fraud seller-Imran | |||||
I have brought a fridge with the ad id -[protected] from olx. The add says refrigerator is in working condition and there will be free delivery. But as you know the fridge can be switched on atleast few hours after transportation. So when we switched on the fridge, it caused an electrical short circuit. Our power went off. The fridge is not actually in working condition. There was several communications with the seller - imran, however he was rude and never ready to give the cash back or replace the item. Even have threatened me. When i went to see the seller in person, there was one more olx customer - ashwini who has the same complaint as mine. Now since there are no response from seller's side, ashwini and i are going to file a police complaint against him. Please note the seller's (Imran) phone numbers are [protected], [protected]. Was this information helpful? | |||||
May 24, 2017 Complaint marked as Resolved Verified Support Apr 23, 2017 OLX India Customer Care's response Dear Nived, Greetings from Team OLX! We completely understand your situation and apologize for the inconvenience caused. We wish to inform you that without any delay, we blocked the seller's account as well as his number so that he cannot use our site anymore. We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se. For any further assistance, feel free to contact us at [protected]@olx.in Thanks, Team OLX | |||||
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the mobile was totally defective I lost 10000 rupees with it.So please judge the issue and help me to recover my money.
We are sorry to learn you have encountered fraud and understand your monetary loss.
OLX does not participate or interfere in the negotiations or transaction between buyers and sellers. However, we urge users to always review the Ad and examine the product carefully.
After reviewing the product and making sure all of the above criteria are met, payment should be made.
Please be assured, without any delay, we have blocked the seller's account, so that he cannot dupe any more buyers. For any further details, you can reach out to us at support@olx.in.
Your concern is our priority and we will always do our best to resolve it at the earliest.
Regards,
OLX India