[Resolved]  Olx India — Fraud washing machine seller.

Address:	Bangalore, Karnataka, 560100
Website:	www.olx.in

Before the hon’ble district consumer disputes redressal forum at bangalore.
In the matter of: claiming complete refund of price of the washing machine.

Aditya bhat,
Electronic city 1st phase,
Bangalore -560100

-vs.-

Mr. Qureshi
Smart electronics,
Office#4/1, 5th cross, lalbagh road, bangalore
Mobile no: [protected], [protected], [protected], [protected]

Memorandum of complaint under section 12 of the consumer protection act:

The complaint submits as follows:

1. Introduction:
The address of the complainant for the purpose of summons, notices etc. From this hon’ble forum is as stated above. The address of the opposite party for the similar purpose is as shown above in the cause title above.

2. Transaction
The complainant is the resident of the above said address. The complainant is a bachelor and staying with his 3 friends. The complainant had purchased a whirlpool top load washing machine (Model #: 123 nxt) from smart electronics through olx. The product was purchased on 24th april 2017. The washing machine was purchased at a cost of ₹ 5800. The washing machine was delivered around 1:30am on 25th april 2017. The demo for the product was not given as there was a water inlet issue, so we fixed it by paying ₹ 500 (Pipe and plumber charges).

3. Defect
Once the water inlet issue was fixed and we started washing machine, we came to know that, the machine was dysfunctional.

4. Rectification
As soon as the washing machine was rendered useless, a complaint was raised with smart electronics as they said at the time of purchase that, they provide one year warranty/door step service. They said they will come on 29th-april-2017. They didn’t turn up on that day. Right from 29th-april-2017 till today i. E. 15th-may-2017, daily me as well as my friends called smart electronics number several times. Initially they started giving some lame reply for not turning up. After sometime they stopped picking our calls.

5. Evidence
A. Purchase bill from smart electronics.
B. Whatsapp communication with the smart electronics.
C. Call details to multiple numbers of smart electronics.

I would request the hon’ble forum to request smart electronics to submit all the calls made by the complainant as an evidence.

6. Relief claimed
A. Direct the opposite party to fully refund the cost of the washing machine amounting to ₹ 5, 800 for the deficiency of service provided.
B. Direct the opposite party to refund fully ₹ 500, which the complainant incurred for fixing water inlet.
C. Direct the opposite party to pay an interest of 10% per annum for an amount of ₹ 6, 300 (Includes the cost of the washing machine and other charges incurred due to washing machine) from the date the washing machine was rendered useless till date of realization.
D. Direct the opposite party to pay a sum of ₹ 100 per day from the date the complaint was raised till the realization of relief. ₹ 100 being the amount per day required to wash a pair of cloth for 4 members.
E. Direct the party to pay as the hon’ble forum may feel appropriate for the torture, harassment and discomfort inflicted to us due to the poor service.
F. Direct the opposite party to pay the cost of the proceedings and grant such other reliefs as this hon’ble forum deems fit to grant/award in the circumstances of the case, in the interest of justice and equity.

Verification
I, aditya bhat, the complainant above named do hereby verify and declare that what is stated above are true and correct to the best of my knowledge, belief and information.
Aditya bhat.
Place: bangalore
Date: 15-may-2017