[Resolved] Olx India — Smart electronics | |||||
I am disgusted with olx for again allowing this fraudulent seller on their website within month of the first complaint by one mr. Mukhopadhay. They delivered the fridge after repeated calling for 2 days, yesterday. Right after keeping the fridge they advised me to not put it on before 1 hour. After 2 hours i put it on, but the fridge didn't cool for the entire night, forget about forming ice. Today i have called them to come by 12, but they are not picking up my call. They have even blocked one of my sims. This is smart electronic Was this information helpful? | |||||
Jul 13, 2017 Complaint marked as Resolved Verified Support Jun 12, 2017 OLX India Customer Care's response Dear Ananayaa, Greetings from OLX! Thank you for sharing your concern. We deeply regret the inconvenience caused to you. We are here for your assistance and can go ahead and take the necessary action against the seller. In order to do so, we request you to please share more details such as a record of any transaction or interaction between you and the seller which will help us to investigate further. Furthermore, share the Ad id or email address/mobile number of the seller so that we can assist you better till your satisfaction. Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in. Addressing your concern is our priority and we will always give you the best possible service. For any further concern please feel free to write to us at [protected]@olx.in. Regards, Team OLX! | |||||
 2 Comments | |||||
Comments
I got a message from olx user dat I want to buy ur product ND I blindly trusted him ND I made a parcel ND send to him he said him will make money in ur account so he frauded me
OLX India Customer Care's response, Jun 15, 2017
Verified Support
Dear OLX user,
We're sorry to learn you have encountered fraud by a buyer and understand your monetary loss.
We would very much like to look into your concern and help you further.
In order for us to locate the Ad, we will need certain details from you, like the Ad ID, OLX chat screenshot, courier receipt along with the buyer's contact number
You can share these details with us at support@olx.in. Our team would look into your problem and take all the necessary steps.
Do share all the details. We await your response!
Regards,
OLX India
We're sorry to learn you have encountered fraud by a buyer and understand your monetary loss.
We would very much like to look into your concern and help you further.
In order for us to locate the Ad, we will need certain details from you, like the Ad ID, OLX chat screenshot, courier receipt along with the buyer's contact number
You can share these details with us at support@olx.in. Our team would look into your problem and take all the necessary steps.
Do share all the details. We await your response!
Regards,
OLX India
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Thank you for bringing this to our notice and regret the inconvenience caused.
Maintaining a safe online community is our top priority and we thank you for bringing this to our attention.
We will surely take the necessary action against the user. However, we request you to share the Ad id or email address/mobile number of the user so that we can assist you better till your satisfaction.
We would quickly like to resolve this for you. Please contact us at support@olx.in with the details.
Regards
Team OLX