[Resolved] Olx — Online fraud on OLX platform

ganapathy chandrashekar

Address:	Kudlu Gate, Srinivasa Nagar, Hal Layout, Singasandra, Bengaluru, Karnataka 560068
Website:	OLX platform

Respected Sir/Madam
We have seen a bicycle advertisement in OLX with the AD ID [protected] and the seller's phone number mentioned is [protected] and we have made a payment of Rupees 7, 100 in various denominations (500+2150+2100+50+2300) and the mode of payment is through Google Pay and the receiver's Google Pay number is [protected] and the order is been cancelled but there is no payment being made to us.
But the seller has asked us to scan QR code with various denominations which we didn't do so and do suspect fraudulent activity.
Kindly do the needful at the earliest and I have attached the documents provided by the seller.

Regards

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Aug 13, 2021

Complaint marked as Resolved

Verified Support

Mar 23, 2021

OLX India Customer Care's response Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number[protected]:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!