[Resolved] Olx — realme 5 pro not received or money refunded from an olx seller claiming to be indian army

Anustup Das

from Delhi, Delhi

Address:	38,ashutosh colony,, Haltu, Kolkata, West Bengal, 700078
Website:	Olx.co.in

On 2nd november 2019 a olx seller named babloo kumar (As he sent me the details including aadhar and cisf card) and selling a realme 5 pro was contacted by me. The number which he contacted me from was [protected]. I paid 500rupees via google pay as asked for courier charges. The next day i was contacted from a different number ([protected]) claiming to be army courier service and i was asked to deposit 2500more for insurance cover and after sending that too via google pay i was asked for 4180rupees more at which point i denied and told that i wont pay anymore before the package arrives at my house. From that point on the seller denied refunding any of the money paid in advance and the product was not sent to me. I have filed a general diary for fraud and need to know the steps that need to be taken for the refund.

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Dec 7, 2019

Complaint marked as Resolved

Verified Support

Nov 06, 2019

OLX India Customer Care's response Dear Anustup,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!