[Resolved]  Olymp Trade — A heartfelt story!

One of the most attractive things of this platform (well, of course there many of such ones, but listen) to me is the opportunity to create custom strategies and release them in the market. Due to this thing, you can share your valuable knowledge, pack it in the ""box"" in the form of strategy, and then help others to trade. Such an altruistic job brings me lots of pleasure and satisfaction, probably, it even helps me to close gestalt, but nevermind.
So, once I decided to create a strategy which was a mix of different indicators and oscillators, that, in my humble opinion, was aimed at helping to determine a trend reverse.
I handcrafted this strategy and decided to release. Once I did it, literally within several hours, I understood that I forgot to add some crucial indicator (perhaps it was SMA, I ain't remember correctly). I wanted to delete it, but couldn't do that! Olymp Trade literally deprived me of this possibility! But fortunately, within a couple of days I clicked different buttons and it was deleted.
Still, the trace on the soul is painful...
Was this information helpful?
No (0)
Yes (0)
Sep 16, 2023
Complaint marked as Resolved 
Oh, really... I didn't know there's a so-called moderation of strategies before their release on the market. Wow. Sry guys for bothering ya, I just wanted to share an interesting story. And thank you for clarification, now I know.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2023
Olymp Trade Customer Care's response
Greetings, Shanti Lata 111.

Thanks very much for your balanced and fair review of the Olymp Trade platform. We understand that you may feel upset due to this case. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

You can delete your strategy in the custom strategies list by going to the strategy’s details and deleting it there. Be aware that strategies can’t be deleted while they’re being reviewed for publication. If you want to remove a strategy from the Market, please contact our support team. Our support team would be pleased to help you with the request.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Olymp Trade
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    79%
    Complaints
    1507
    Pending
    366
    Resolved
    1094
    Olymp Trade Phone
    +54 11 5917 5747 [Buenos Aires]
    +27 21 100 3880 [Cape Town]
    Olymp Trade Address
    James Street, Kingstown, , First Floor, First St Vincent Bank Ltd Building, , Saint Vincent and the Grenadines, India
    View all Olymp Trade contact information