[Resolved]  Olymp Trade — Amount debited from olymp trade wallet and not credited to my linked bank account

This is my user ID 60507299.
On 28 April 2022, I withdraw 650$ from my Olymp trade account to my bank account, Money was successfully transferred from Olymp trade wallet but not credited to my linked bank account. Even I got an email for the successful transaction but still after 11days my 650$ was not credited to my bank account.

After contacting Olymp trade company they gave me UTR no.I also contacted my bank but they said no transaction send by your company side. But they claim they have already transferred my money, I'm using Phonepe UPI address for receiving my money in my bank account. I've already received payment in past from this company with the help of this UPI ID.

But this time money got deducted but not credited to my bank account. I need your help to fix this issue and please deposit my money to my bank account.i will send any bank statement whatever you want plz help me

I NEED MY MONEY URGENTLY BUT THIS COMPANY DOES NOT UNDERSTAND MY SITUATION.
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Jun 13, 2022
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 11, 2022
Olymp Trade Customer Care's response
Hello, dear Prasadnp786!

Thank you for contacting us. It's a pity to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

We have passed our contact details to our specialists. They will contact you shortly to resolve this issue.

Feel free to reach out to us if any other questions emerge, we will be glad to help.

Best regards, Olymp Trade team.
May 11, 2022
Updated by Prasadnp786
Okay sir I will wait
Verified Support
May 13, 2022
Olymp Trade Customer Care's response
Hello, dear Prasadnp786!

Thanks for understanding. We will be glad if you update the review when your case is resolved.

Best regards, Olymp Trade team.
Complaint comments 

Comments

Bad company my 579$ withdraw successful but not credit my bank account

Olymp Trade Customer Care's response, Jun 15, 2022
Verified Support
Hello, Eheidoebb!

Thanks for getting in touch. We apologize for the inconvenience. Presently there are technical difficulties with the UPI.

Please specify your account ID here or contact our support directly. You can contact us via online platform-chat or Facebook https://www.facebook.com/olymptradecom/. We will be happy to help you!

Best regards, Olymp Trade team.

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