[Resolved] Olymp Trade — Bought a paid strategy

[Resolved] Olymp Trade — Bought a paid strategy

K Kusika Patel Oct 14, 2023 Oct 16, 2023 This thread was updated on Oct 16, 2023

The situation: I discovered here marketplace. It's kinda weird because I have been trading with this broker for quite a long period and I have already got acquainted with all its services, but as it turned out, not all of them fell under my attention, hahaha. So, after I discovered the marketplace I started to poke around it to find something fascinating, something unique, you know. And here's the grail: paid strategies. You may state that it's pointless while it can be easily comprised by your own, but no, I like testing something that others devise and release. I acquired a "Friday" strategy which seemed to be a good substitution for my tailor made one, it's based on the EMA and I basically adore moving averages. Nevermind. It was 40 days ago. You know what? I 10 days trade without it and can't understand where it vanished. This strategy simply disappeared. Was I disappointed? Surely! I wait for the resolution, I don't know what's going on here... Was this information helpful? No (0) Yes (0)
Oct 19, 2023 Complaint marked as Resolved Somebody give me slaps... I was so silly not reading the precise conditions for using these strategies. As it turned out, they are available in the form of subscription for 30 days and then you need to prolong. Oh my gosh, thank you olymp trade for clarification. Olymp Trade customer support has been notified about the posted complaint.
1 Comment	Share
Submit Close

Related Olymp Trade reviews

View all 1507 Olymp Trade Reviews

Comments

Olymp Trade Customer Care

Oct 16, 2023

Verified Support

Greetings, Kusika Patel.

Thank you for sharing your experience. We are glad that you have written to us. Yes, its true that there is a Market feature in Olymp Trade where you can purchase trading signals, strategies, and more which can assist in your trading. When you purchase any feature/product in the market, you will be asked how long you would purchase it for and if you want it to auto-renew. If you did not click the auto-renewal feature, the subscription will end after the period you chose.

It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your account ID in the comment section.

We are awaiting for your reply.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Oct 20, 2023

Verified Support

Greetings, Kusika Patel.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.