Olymp Trade — Deposit funds missing for more than 82 days

Website:

www.olymptrade.com

Olymp ID – 31752828
Name: Anant Sharma
Registered email address – [protected]@gmail.com

***It was a NetBanking Deposit of $20.00 through Olymp Trade on February 10 2023 and an IMPS Debit of INR 1652.00 (on the same date at the same time) from my Indusind Bank Account with IMPS Reference Number — IMPS/P2P/[protected]/9240/
(Note: It was not through any UPI app)

Have not received a Refund of the Missing Deposited Amount of $20 nor the amount has been credited to my Olymp Trade Account till now. Documents to Verify the Payment are Attached in this email.

Payment Merchant Name (I was Redirected to complete the payment by Olymp Trade) :– Chalopay
Payment Merchant Website :– payment.chalopay.instantcollect.net

Greetings,

I tried doing a Net Banking Deposit on February 10 2023 with Deposit Request no. [protected] for $20.00 (INR 1652.00). The funds were debited from my Bank Account but were never Credited to my Olymp Trade Account and are Still Missing.
I have not received a Refund of that amount till now.

I clicked on the Deposit Option then selected ‘NetBanking’ as the Payment Method, filled in the rest of the Details. Then I was redirected to a Payment Merchant Website by the name ‘Chalopay’ with Website Address: payment.chalopay.instantcollect.net I completed my Payment Process. The Payment was ‘SUCCESSFUL’.
The amount of INR 1652.00 was debited from my Indusind Bank Account immediately.

After completing the Payment Process I clicked on the ‘Return To Merchant’ option on the ‘Payment Merchant’s Website’ then I was redirected to Olymp Trade Payment Page where I clicked on the ‘I have paid’ option. The Olymp Trade Payment Screen started loading and it said Processing your payment and there was an estimated time frame.

Since then in my Olymp Trade Account, Payments, Transactions Section the ‘Status’ for that Deposit of $20 on FEBRUARY 10 2023 with Request no. [protected] is ‘Failed’.

Now it is more than 75 DAYS since the Time and the Date of that Particular Transaction of $20 which was FEBRUARY 10 2023 and I still have not received a Refund of that amount nor have I received any information via email from Olymp Trade about the same.

So if you could Please look into the matter, sort this out and either credit USD 20.00 to my Olymp Account or issue a Refund of INR 1652.00 back to my Indusind Bank Account

Please Find the Attached Files for the Documents to Verify that the Payment was debited from my Bank Account.
I am attaching the Screenshot from my INDUSIND BANK NETBANKING Screen showing the IMPS Transaction on FEBRUARY 10 2023 for INR 1652.00 with IMPS Ref No:[protected].

I have sent all the Payment Related Screen Shots and my Official Indusind Bank Statement to all the emails for Olymp Trade Support Team but they are not Responding.
I have sent all the necessary Documents to all the following emails:-
[protected]@olymptrade.com,
Support,
[protected]+[protected]@tickets.helpdesk.com,
[protected]+[protected]@tickets.helpdesk.com,
[protected]@olymptrade.com,
[protected]@olymptrade.com,
[protected]@olymptrade.com

The Documents I have sent them are:–

I am attaching the Screenshots of the Payment Merchant Website (which I took at the time of Depositing) by the name ‘ChaloPay’ with Website Address: ‘payment.chalopay.instantcollect.net’ I paid through on FEBRUARY 10 2023 with another Screen Shot of the same Payment Merchant showing ‘Transaction Success’ with Transaction ID: 6246146ea5bede and Transaction Reference Number :[protected].
I am attaching 2 Screenshots from February 10 2023 of the Same Time I completed the Payment on OlympTrade Website (with a Time Difference of about 30 Minutes) and it kept Showing a Time Frame of 15 Mins for Payment Processing.
I am also attaching the Screenshot of the email sent by my Bank (Indusind Bank) for the Particular Transaction on the same date which was February 10 2023.
I am (once again) attaching the Screenshot from my INDUSIND BANK NETBANKING Screen showing the IMPS Transaction on FEBRUARY 10 2023 for INR 1652.00 with IMPS Ref No:[protected]. (Transaction Highlighted)

I am attaching my OFFICIAL MONTHLY BANK STATEMENT for the Month of February 2023 for which the Password is :- ANAN1209
I am also attaching the Transaction Text Message which I received from Indusind Bank for the Particular Transaction on February 10 2023