Sep 5, 2023
Complaint marked as Resolved It’s 100% my fault!
I should have read the rules about the statuses and how to progress and keep a status. I worked so hard to achieve a better status, and after that, I took a rest. I was thinking once you improve you can not go back.
Even though I am not happy at this moment, I found this condition to be pretty good, since it will keep you motivated and active. With my experience so far, I am sure I will get back my status in the next round.
Olymp Trade customer support has been notified about the posted complaint.
Thank you for your question. We are sorry to hear about your disappointment with us. We would like to answer your question below. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).
If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.
We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.
Please let us know if you have any further questions.
Best regards, Olymp Trade team.