[Resolved] Olymp Trade — I cant withdraw my money

[Resolved] Olymp Trade — I cant withdraw my money

C Charandeep Gajendra Jan 2, 2024 Jan 4, 2024 This thread was updated on Jan 4, 2024

I verified my account about a month ago by uploading all the necessary documents and I received an email that my account is approved and it is ready to be deposited. I had no problems with the deposit, I used a bank card, and the deposited amount showed immediately on my account. Everything was perfect until I decided to withdraw some of my profits. I noticed that they have plenty of payment methods to choose from, and decided this time to use the crypto, or to be more precise USDT. I have enough funds on my account, all my trades are closed and still can’t proceed with the withdrawal.. I keep receiving a message that I need first to confirm my identity for this payment method and deposit to my account to be able to withdraw… I don’t get it.. Why do I need to deposit more money when I already have enough in my account!? Was this information helpful? No (0) Yes (0)
Jan 7, 2024 Complaint marked as Resolved Thank you guys for clarifying the issue. I didn’t realize that I had to use the same payment method for withdrawals as I did for deposits. I was sure there must be some misunderstanding on my part. I couldn't believe that the broker wouldn't pay me the money I had earned. 😀 Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Jan 4, 2024

Verified Support

Hello, Charandeep Gajendra.

Thank you for your interest in the Olymp Trade. Yes, you have done a great job in the initial steps. Regarding your question, you can only withdraw funds to your payment method. That means If you have deposited by USDT, a withdrawal should be in USDT. Please change the withdrawal method to the same deposit method. If you need more detailed instructions, we can go with you step by step with the Olymp Trade chat box.

Please let us know if you have any further questions.
Best regards, Olymp Trade team,

Olymp Trade Customer Care's response, Jan 9, 2024

Verified Support

Hello, Charandeep Gajendra.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.