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[Resolved]  Olymp Trade — Mixing up FTT and Forex trading

The platform is intuitive and simple when it comes to executing trades and analyzing charts. It may be overwhelming in the beginning, but once you get accustomed you will feel comfortable and confident.
However, after some time I am still making the same mistake. Mixing up FTT and Forex trading. I found myself many times wanting to enter a forex trade and execute the trade, only to see that I had entered a trade in FTT mode. They need to make it more clear, and easier to switch between trading modes.
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Sep 16, 2023
Complaint marked as Resolved 
It’s all about getting accustomed, as I said in my comment. I was trying to switch modes from the “Trades” tab, and it was not working. Anyway, I found out that the option for switching between trade modes is in the “Assets” tab. And yes, just right of the asset there is a red square with “fx” for forex, or a blue square with percentage if you have chosen an FTT asset. So yes, it’s pretty clear, but one needs to be attentive and careful.
Olymp Trade customer support has been notified about the posted complaint.
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Comments

Hello, RajeshSark.

We are incredibly grateful for your honest feedback. Olymp Trade offers Fixed Time Trade, Forex, and Stock. Because assets in FTT and Forex are quite similar. It is understandable that you got mixed up. We received your feedback. We have passed it on to our related department. We hope to see improvement soon.

Wish you a lot of success!
Best regards, Olymp Trade team.
Reply
Olymp Trade Customer Care's response, Sep 18, 2023
Verified Support
Greetings, RajeshSark.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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