[Resolved] Olymp Trade — My account is blocked and my funds in my wallet is withheld

[Resolved] Olymp Trade — My account is blocked and my funds in my wallet is withheld

N Nitish Reddy71 from Hyderabad, Andhra Pradesh Mar 19, 2022

Respected sir/madam, I am ARRA SAI NITISH REDDY user of OLYMP TRADE with trading account number 48880699, ID:[protected]@gmail.com, my account is also successfully verified(proof attached). I was apprised regarding the claim of I violated the Service Agreement through the mail that I have received on 16 of March 2022 (email attached), which I Disagree with. According to the following terms Service Agreement of Paragraph 2.4 of the Service Agreement. Part 1 states "the Company reserves the right to provide Clients with risk-free trades and use other ways of rewarding and retaining the Client", To make complete use of this scheme proposed by the platform in the form of bounce on the deposit amount I was compelled to withdraw and to redeposit the funds of my account to receive the promised bonus that I deserved after fulfilling the several levels of the "Trader's Way" which is a customer loyalty program for traders on the platform, It is comprised of levels corresponding to rewards and status increases and I have no intension to "abuse of transfers (deposits to the Client's account, withdrawals from the Client's account) without intention to perform trading transactions or with low/insignificant trading transactions volume is discovered" which I was alleged of(email attached). And also was planning to invest my fund in the right opportunity at the right time I request you to please unblock my account and grant access to manage, trade, withdraw my funds so that I could use your fully-equipped platform. Thank you +8 photos Was this information helpful? No (0) Yes (0)
Apr 1, 2022 Complaint marked as Resolved It was resolved by the financial commission not through this forem Olymp Trade customer support has been notified about the posted complaint. Verified Support Mar 22, 2022 Olymp Trade Customer Care's response Greetings, Nitish Reddy71 Thank you for contacting us. It's a pity to hear that this situation has caused you disappointment. We understand your feelings. We have an independent department in our company which works in such a situation. So if you do not agree with the decision made by the company, then you can appeal it. For this, you can send an e-mail to the following address: [protected]@olymptrade.com. Kindly attach to your mail any pieces of evidence or materials which, in your opinion, may affect the resolution of the situation Do not hesitate to contact us if any questions or concerns appear. Best regards, Olymp Trade team. Mar 22, 2022 Updated by Nitish Reddy71 your response would be much appreciated Verified Support Mar 23, 2022 Olymp Trade Customer Care's response Hi, Nitish Reddy71! The reply from [protected]@olymptrade.com is sent within 10 working days counted from the date when your complaint is received. Best regards, Olymp Trade team. Mar 23, 2022 Updated by Nitish Reddy71 I have alredy contacted through [protected]@olymptrade.com, I was not satisfied by their response which I have attached. I will like to resolve my issue through this forem Verified Support Mar 25, 2022 Olymp Trade Customer Care's response Hello, dear Nitish Reddy71! Thank you for letting us know. If you are not satisfied with the decision of the claim department, you can appeal to the Financial Commission. Finacom is our regulator and we are obliged to follow its decisions. To do this, follow the link https://financialcommission.org/olymp-trade/ You can click on "File a Complaint" and fill out the form. Financial Commission will consider your complaint and Company's arguments and then make a decision. Feel free to reach out to us if any other questions emerge, we will be glad to help. Best regards, Olymp Trade team. Mar 29, 2022 Updated by Nitish Reddy71 Can you please verify the authenticity of the email that I recived from you, which I suspect as a spam Verified Support Mar 29, 2022 Olymp Trade Customer Care's response Hello, dear Nitish Reddy71! Thank you for letting us know about this. They are definitely scammers. We advise you to send this email to spam. If any questions appear, kindly get in touch with us. Best regards, Olymp Trade team.
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