I Deposited 90000 On Trading Platform Olymp Trade But Ammount Still Didn't Credited in My Live Account. My Deposit Date 23rd February .
Olymp Trade Continue Denied For That Ammount . But When I Contacted My Bank - Bank Said Ammount Already Successful, They Raised A Chargeback But Chargeback Denied Because Ammount is Already Reached in Company Account.
Olymp Trade Still Not Accepting That They Have Received The Ammount.
My Trading IF[protected]
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2022
Olymp Trade Customer Care's response Hi there, umakantv!
Thank you for letting us know about this. We have passed the information to our specialists. They will contact you shortly to resolve this case.
We will be pleased if you update the review when your question is resolved.
Best regards, Olymp Trade team.
Verified Support
Mar 17, 2022
Olymp Trade Customer Care's response Hello, dear umakantv.
It's a pity that you are experiencing such an issue. We provide a deposit process as fast and easy for traders as it can be. But when you deposit funds, this is not only Olymp Trade and you, there are also banks, payment systems, and aggregators. The financial system is not perfect, that's why such things sometimes happen.
We understand that waiting is tiring and sometimes causes negative emotions. Therefore our finance department has made your task a priority.
Please let us some time and your patience to solve this case.
Best regards, Olymp Trade team.
Verified Support
Mar 22, 2022
Olymp Trade Customer Care's response Greetings, umakantv!
Thank you for writing to us about your doubts. The Financial Commission (FinaCom) is an international regulator and its activities are legitimate in all countries where trade is allowed.
If any questions appear, kindly get in touch with us.
Best regards, Olymp Trade team.
Mar 31, 2022
Updated by umakantv Today is 30 Day's And My Task Was Opened From 24th March To Till Now ... But I Don't Get Any Refund Or Not The Ammount Credited in My Live Trading Account...
Apr 01, 2022
Updated by umakantv Respected Sir/Madam
My Name:- Umakant Vaishnav
Mobile number :- [protected]
My Registered Email:- [protected]@gmail.com
Trading ID :[protected]
I Deposited 90000 On 23rd February On Olymp Trade . My Balance Deducted From My Account But Didn't Get Reflect in Live Account... And Not Showed in Phone Pe History...
As Per Customer Support I Waited For Two Days And My Deposit Showed in Phone Pe History On 25th February...
But That Not Reflected in My Live Trading Account...
So A Task Created For That - But Nothing Happen, I Waited For 30 Day's... But I Didn't Get That Ammount Refunded...
During This Time Period - I Contacted To Bank And Bank Said That Ammount Successfully Sent To Merchant Account... Because Bank Raised A Chargeback For This And That Rejected By Merchant Bank...
My Bank Officials Told Me That As Per NPCI & Banks Reply That Money Already Send To The Merchant
So Kindly Please Cheak All Documents And Give Me That Ammount in My Live Trading Account...
Verified Support
Apr 04, 2022
Olymp Trade Customer Care's response Hi there, umakantv!
It's a pity to know that you had such a frustrating experience, but we appreciate you bringing this issue to our attention. The finance department team continues to work on your task. Our support team regularly informs you about the news on this case.
As soon as the issue is resolved, our support service will contact you and inform you about it.
Also, please refrain from distributing your data in the public space. We care about your security and personal information.
Best regards, Olymp Trade team.
Thank you for letting us know about this. Please, provide us the number of your account (the ID), so we could check everything and help you.
Best regards, Olymp Trade team.