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Olymp Trade Complaints & Reviews

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Updated: Jun 15, 2026
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Olymp Trade reviews & complaints page 52

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M
mahesh babu k
May 8, 2022
Resolved
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Resolved

I tried to withdraw some money from my assets and everytime it’s getting failed and asking me to check with the customer service. Each time, the customer service people were asking me to pay hefty amounts towards processing fee (which I had paid), then try to withdraw, again failed, reachd customer service, again they asked me to pay some personal income tax which I had paid.

Post that, I tried to withdraw, again failed, went back to the customer service, now they’re asking me to pay some more taxes failing which they’re threatening me that the account will be suspended.

Looks like they’re making a gamble from not releasing the funds to the customer but getting money from the customer towards the charges. Now all my money got stuck with no single penny left and the customer service was not releasing my funds.

I’ve all the screenshots where they falsely promised and guaranteed that the funds will be released once I pay the taxes one by one but they didn’t release the funds.
Jun 11, 2022
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 11, 2022
Olymp Trade Customer Care's response Hi there, mahesh babu k!

Thank you for letting us know about this. Please pay attention that you have written a review for the Olymp Trade platform.

As we are not the taxpayer agent of your country, our platform does not charge taxes and we don't pay any taxes on your behalf.

As we can see from your screenshots, you were communicating with another company, since the chat on our platform looks different.

For our part, we make withdrawals smoothly and quickly without any commissions. If any questions about our company appear, kindly get in touch with us.

Best regards, Olymp Trade team.
Jun 28, 2022
Updated by mahesh babu k Hello Olymptrade,

Any reason/comment why the complaint was in resolved status?
View replies
Hello olymptrade,

You should be aware of the other fraudulent company using your name and exact logo.

In the attached screenshot, pic 1 to the left is fraudulent and on the right side is yours. So how come you’re not having any issues with trademark license.

Do you mean to say that you don’t have any connections with that fraudulent company?

If you’re already aware of this fact, what actions you’ve taken so far on that fraudulent company to prevent your customers are not falling into their trap as the logos are looking like exactly the same.

Please do your homework .
Reply
Olymp Trade Customer Care's response, May 18, 2022
Verified Support
Hello, dear mahesh babu k!

Thank you for keeping us informed. Please specify where you downloaded the fraudulent application. We would also appreciate it if you send us a link.

Best regards, Olymp Trade team.
mahesh babu k's [Complaint's author] reply, May 20, 2022
The below is the url they shared

https://d.olymptradebg.top/

The name and the logo is same as yours. Wondering how come you don’t even have any trademark and logo license issues?
Olymp Trade Customer Care's response, May 23, 2022
Verified Support
Hi there, mahesh babu k!

Thank you for sharing. It's a pity to hear that you have become a victim of fraud. We will do everything possible from us to block this site.

We also recommend that you read the information on cybersecurity https://plus.olymptrade.com/en/help/category/profile/basic-cybersecurity-rules?theme=dark&search=cyber

If any questions appear, kindly get in touch with us. Take care!

Best regards, Olymp Trade team.
mahesh babu k's [Complaint's author] reply, May 25, 2022
Hello Olymptrade,

It will not help me or anyone even if you block that site as that scammer will come up with another domain with the same name.

You didn’t answer me on the point I’ve raised that, they’re using the logo design and the name exactly the same as yours but you want us to believe you that there’re no trademark and copyright issues?

Well, you should be kidding.
Olymp Trade Customer Care's response, May 26, 2022
Verified Support
Greetings, mahesh babu k's!

Thanks for the clarification. We care about the safety of our traders and brand. We have a registered trademark. The use of our materials for mercenary purposes is illegal. Therefore, our lawyers regularly monitor such cases.

Our analysts also provide learning materials to increase the level of users' knowledge about cybersecurity.

Best regards, Olymp Trade team.
mahesh babu k's [Complaint's author] reply, May 28, 2022
Hello Olymptrade,

When you care about the safety of your traders and using your logo and other stuff is illegal, so please let us know what actions you’ve/your lawyers taken so far on that particular scammer using everything as similar to yours?
Olymp Trade Customer Care's response, May 31, 2022
Verified Support
Hi there, mahesh babu k's!

It's a pity but, we, like other companies, cannot prevent the creation of clones or scammers. However, for our part, we use all resources to protect our users.

Namely, we block scammers when we find them on our own or users bring them to our attention. If you are interested in the details of the work of our lawyers, then, unfortunately, we cannot disclose them.

We also warn users about such situations and provide educational material about internet security. This way, we increase the awareness of traders.

Please let us know If you have any questions and what exactly is bothering you.

Best regards, Olymp Trade team.
mahesh babu k's [Complaint's author] reply, Jun 28, 2022
Hello Olymptrade,

By the time you take any action on them and block/ban them, people are loosing their monies here.

Hope you've eyes/ears.
I’ve been using the same app and they are asking me the same!!! a huge amount of processing fee!!
Reply
Dee08's reply, Oct 25, 2022
Hi! I am also experiencing the same. I need to pay 15% Tax from the earnings. How did you go about this??
olymptrade should make legal actions with this! arent they alarmed that a fraudulent entity is using their exact same name and logo for this!?
Reply
Olymp Trade Customer Care's response, May 30, 2022
Verified Support
Hello, mahesh babu k's and Ron Jairus Quiatzon!

Thank you for staying in touch with us. The peculiarity of the work of our lawyers is that they monitor the information field. They use our legal documents and official complaint forms to eliminate scammers.

Unfortunately, we cannot prevent the activity of all frauds on the Internet. However, Olymp Trade is a big company and we use all our resources to improve user cybersecurity literacy and take action against the found violators.

Sometimes, as in your case, users themselves send us links to scammers because they become more educated.

Best regards, Olymp Trade team.
mahesh babu k's [Complaint's author] reply, May 31, 2022
Hello Ron Jairus,

Please do not a single penny to them. They're scammers. The Olymptrade team is doing nothing to prevent them but acting like they're doing everything to protect the investors.

Dear Olymptrade,

You can see yourself how many people are suffering because of your cloned applications, looks alike app. When you/your legal team eliminating the scammers, then where are these fake applications are coming from.

You are making us in an impression that you also part of them by your responses and trying to just convince us by doing nothing.

can you elaborate your sentence "as in your case, users themselves send us links to scammers because they become more educated"... are you trying to blame us even though you see the fake apps using your logo and name?

What rubbish.
Olymp Trade Customer Care's response, May 31, 2022
Verified Support
Hi there, mahesh babu k's!

It's a pity but, we, like other companies, cannot prevent the creation of clones or scammers. However, for our part, we use all resources to protect our users.

Namely, we block scammers when we find them on our own or users bring them to our attention. If you are interested in the details of the work of our lawyers, then, unfortunately, we cannot disclose them.

We also warn users about such situations and provide educational material about internet security. This way, we increase the awareness of traders.

Please let us know If you have any questions and what exactly is bothering you.

Best regards, Olymp Trade team.
mahesh babu k's [Complaint's author] reply, May 31, 2022
Hello Olymptrade,

Your understanding is completely wrong as I didn’t ask for your lawyers work.

This is the third time I think, I’ve asked you what action you have taken about the scammer app which is using all your trademark licence.

You don’t need to educate the users but do your job properly. You may seen from the other user also that he/she lost money so it’s keep going and the action from your side is unfortunately blaming the users but nothing.

Sad but pity.
Olymp Trade Customer Care's response, Jun 1, 2022
Verified Support
Hi!

Sorry for the misunderstanding, Mahesh babu k's. You would like to know if we take any actions about this particular app, right?

Best regards, Olymp Trade team.
mahesh babu k's [Complaint's author] reply, Jun 11, 2022
Yes,

Tell us what actions you’re legal team/you had taken on that scammer application which is using all your trademarks (you don’t even have a clue on the same) and skimming our money.
Olymp Trade Customer Care's response, Jun 15, 2022
Verified Support
Hello, dear Mahesh babu k's!

Rest assured that we will complain about this violator and do everything possible to have him banned as soon as possible. Thank you for your vigilance!

Best regards, Olymp Trade team.
Dee08's reply, Oct 25, 2022
Were you able to withdraw the money? I am also experiencing the same
https://d.olymptradebg.top I receiv this link of olymptrade from my friend .plz tell me this is original app link or any scam
Reply
https://d.olymptradebg.top I receiv this link from my friend . I want to know that this app link is original or any scam.
Reply
Customer service asking for withdraw large amount. That is almost tripple then my diposit
Reply
mahesh babu k's [Complaint's author] reply, Jun 28, 2022
Hello Ram,

Please do not pay any single penny to them. they're fraud. they're blocking the account once they received the money and there's no customer service information also to check.

Check with your friend who shared that link, whether they got their money or not.

This so called Olymptrade is not taking any action but just wasting everyone's time.

Please educate to everyone.
Dee08's reply, Oct 25, 2022
How did you proceed with this? Were you able to get your money? I experience the same.
Is this happening in dubai
Reply
Dee08's reply, Oct 25, 2022
Most probably. I'm in Dubai now. And I'm using the same app. And the same customer service. They are asking for 15% of the VAT from my earnings. It's too high so I was still not able to withdraw my money.
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    Ashwini Kumar Arya Xll-C
    May 4, 2022
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    My trading account was blocked on 25 April . I was told that by money will be returned to me within 10 days but it's been 9 days now . I am concerned about it . Please help
    Olymp Trade customer support has been notified about the posted complaint.
    View replies
    Hello, Ashwini Kumar Arya Xll-C!

    Thank you for informing us about this. Please specify your account ID. This way we can sort out the situation and support you.

    Best regards, Olymp Trade team.
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      Faroaj Ahmed
      from Pondicherry, Puducherry
      Apr 27, 2022
      Resolved
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      Resolved

      Address: No.2 Al-Amin street sultanpet villianur puducherry 605110

      I am Faroaj ahmed beg to state that I intimated to open a TRADING ACCOUNT by Facebook Ad. Then I open a trading Account id is 87644380. It is Hacked by Company and deducted in Rs . 200000 approximately. so I want refund my all money in my Account.

      This is for your kind information and necessary action.
      May 29, 2022
      Complaint marked as Resolved 
      Olymp Trade customer support has been notified about the posted complaint.
      Apr 27, 2022
      Updated by Faroaj Ahmed       I am Faroaj ahmed beg to state that I intimated to open a TRADING ACCOUNT by Facebook Ad. Then I open a trading Account id is [protected]. It is Hacked by Company and deducted in Rs . 12 lakhapproximately. so I want refund my all money in my Account.

      This is for your kind information and necessary action.
      Apr 27, 2022
      Updated by Faroaj Ahmed       I am Faroaj ahmedbeg to state that I intimated to open a TRADING ACCOUNT by Facebook Ad. Then I open a trading Account id is [protected]. It is Hacked by Company and deducted in Rs . 1200000 approximately. so I want refund my all money in my Account.

      This is for your kind information and necessary action.
      Verified Support
      Apr 28, 2022
      Olymp Trade Customer Care's response       Greetings, Faroaj Ahmed!

      Its a pity to hear that you have this conclusion. Olymp Trade is a member of the Financial Commission. You can find our certificate here: https://financialcommission.org/olymp-trade/.
      The Financial Commission investigated Olymp Trade’s company and platform to determine our practices meet their high standards.

      Our specialists will contact you in the near future to resolve this case.

      We also kindly ask you to refrain from creating new discussions and continue communicating under your first review by link https://www.consumercomplaints.in/olymp-trade-refund-my-deducted-balance-in-rs[protected]by-account-hacker-fraud-c3174036

      Best regards, Olymp Trade team.
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        M
        mohammedxmk
        from madikeri, Karnataka
        Apr 26, 2022
        Resolved
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        Resolved

        Sir,

        I had opened a trading account earlier with olymp trade but with the help of customer support I blocked my account and didn't wish to continued due to suffering from losses after few days I created new account and started trading in that particular account. You can check my records after creating new account I did my deposition only in that account after winning some amount I got a message to submit account verification when I submitted my documents my account got blocked with the amount in it. It had amount of $160 I didn't received my amount back.

        It is my request to you that i will not create any account further I apologise for it and need my money back.

        Regards,

        Mohammed kashif
        Email .. [protected]@gmail.com
        May 29, 2022
        Complaint marked as Resolved 
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Apr 27, 2022
        Olymp Trade Customer Care's response         Mohammedxmk, hello!

        Thank you for contacting us. The Company previously terminated the Service Agreement with you due to a violation on another trading account. Also, you have been warned that in cases of establishing any instances of trading on other accounts, the Company reserves the right to block these accounts and all funds in them.

        If you do not agree with the decision, you can appeal it by writing a complaint to our regulator - the Financial Commission: https://financialcommission.org/olymp-trade
        Please note that all the facts that were established during the audit we can confirm the documentary on request of the Financial Commission, if necessary.

        If any questions appear, kindly get in touch with us.

        Best regards, Olymp Trade team.
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          P
          prabhat kumar jena
          from Nayagarh, Odisha
          Apr 20, 2022
          Resolved
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          Resolved

          Address: NAYAGARH, ODISHA

          Dear Sir,

          I am Prabhat Kumar Jena beg to state that I intimated to open a TRADING ACCOUNT by Facebook Ad. Then I open a trading Account id is 87644380. It is Hacked by Company and deducted in Rs . 200000 approximately. so I want refund my all money in my Account.

          This is for your kind information and necessary action.

          TRADING ID[protected]
          MOBILE NO[protected]
          EMAIL- [protected]@gmail.com
          Bank Account no- [protected]
          IFSC Code- SBIN0000143
          Jun 15, 2022
          Complaint marked as Resolved 
          Olymp Trade customer support has been notified about the posted complaint.
          Verified Support
          Apr 21, 2022
          Olymp Trade Customer Care's response           Hello, Prabhat Kumar Jena!

          Thank you for reaching out to us. We are sorry that you had to experience such a thing. I assure you that Olymp Trade is a reliable broker, regulated by the International Financial Commission. Our customer satisfaction is extremely important to us and we would like to resolve this issue as soon as possible. Your details have already been forwarded to our team. Your patience and coordination are much appreciated!

          Best regards, Olymp Trade team.
          Apr 23, 2022
          Updated by prabhat kumar jena           Refund my balance Rs. 200000.00 and Solve the problem.

          Verified Support
          Apr 25, 2022
          Olymp Trade Customer Care's response           Prabhat kumar jena, hi!

          We understand your concern. We are already working on your case. Our specialists will contact you soon to resolve this issue.

          Best regards, Olymp Trade team.
          Apr 26, 2022
          Updated by prabhat kumar jena           Refund my money Rs. 200000.00
          Verified Support
          Apr 27, 2022
          Olymp Trade Customer Care's response           Greetings, prabhat kumar jena!

          We understand your feelings. Your task is our highest priority. We ask you for a little more patience. As soon as there is new information on the progress of your task, we will contact you.

          Best regards, Olymp Trade team.
          May 08, 2022
          Updated by prabhat kumar jena           Please Refund my $3000 and close it. it is the Platform operated by the Broker. and losses my $3000 refund it immediately.
          May 08, 2022
          Updated by prabhat kumar jena           Refund my $3000 and close it. it is the Platform operated by the Broker. The Platform has a accelerator and it operate some one and then I Losses my $3000. refund it immediately. Otherwise I Blemish your company Name in Social Media in all over world.
          Verified Support
          May 11, 2022
          Olymp Trade Customer Care's response           Hello, dear prabhat kumar jena!

          Thank you for contacting us. Your review is very concerning to us. Our specialists have already communicated with you. You have confirmed that all your deals were concluded by yourself.

          It's a pity that your transactions are unsuccessful, but this does not mean that the company hacked your account. Quotes on our platform are identical for all users. We don't need to manipulate the chart because there're too many traders making deals in opposite directions.

          We recommend that you attend a session with a VIP analyst. This way you can learn new things about trading and improve your skills.

          Also, if you do not agree with the results of some deal, you can send an official complaint via e-mail to the following address: [protected]@olymptrade.com

          Do not hesitate to contact us if any questions or concerns appear.

          Best regards, Olymp Trade team.
          Jun 04, 2022
          Updated by prabhat kumar jena           solve my problem and refund my money.
          Jun 04, 2022
          Updated by prabhat kumar jena           Refund my money USD 3000. AND ALSO COMPROMISE WITH ME.
          Jun 11, 2022
          Updated by prabhat kumar jena           I am a common man and medium family man. But I can't leave this until it refund. FTT is an illegal process and the company will be punished after the court decision. Your company harassed me and I losses huse amount in this process. it possesses by your broker and he is also a criminal in the law of Court. This is my last suggestion to Compromise with me and refund my all Lost money approximately USD3900.
          Jun 11, 2022
          Updated by prabhat kumar jena           Jua khel aparadh hai to FTT aparadh nenhi hota hai kya.
          Jun 11, 2022
          Updated by prabhat kumar jena           olymp company jua khel kar raha hai. Us kelie company ko kya karna hoga court batayega.
          mera amount USD3900 Refund nenhi hoga to.
          Jun 11, 2022
          Updated by prabhat kumar jena           mera all amount USD3900 refund my account No. [protected], IFSC Code- SBIN0000143.
          Verified Support
          Jun 15, 2022
          Olymp Trade Customer Care's response           Hello, Prabhat Kumar Jena!

          We understand your feelings. There is no law in India, which prohibits Indian traders to trade on our platform. We have a large number of customers from India. Also, the company is a member of the Financial Commission, you can view our certificate here: https://financialcommission.org/olymp-trade/. The Commission investigated Olymp Trade’s company and platform to determine our practices meet their high standards. This can ensure that our traders are protected from any fraudulent activities of the broker.

          It's a pity that you had some unsuccessful deals, but this does not mean that the company hacked your account. We broadcast the same quotes for all traders and do not interfere in the trading process. According to our rules, namely articles 4.4.1, 4.4.2, 4.4.3, and 4.4.5 of the Service Agreement, the client assumes full responsibility for trade.

          If you want to improve your trading results, we will be glad to provide you with opportunities for this. Unfortunately, trades cannot be canceled. In order to fulfill all our obligations we have to follow the strict rules of our regulator, that is why we can not cancel those trades.

          Best regards, Olymp Trade team.
          Jun 17, 2022
          Updated by prabhat kumar jena           jua khel karne kelie kanhi per law hota hai ? Your FTT is like this. it is illigal rule of Financial Commissions law.
          just compromise with me and refund my all balance $3900
          Jun 17, 2022
          Updated by prabhat kumar jena           Ban this application Olymp Trade (FTT).
          View replies
          Same problem but my problem is solved.

          Aap Olymp trade ke executive manager se baat kare aap ka amount refund ho jayega .

          [protected]
          Reply
          Olymp Trade Customer Care's response, May 11, 2022
          Verified Support
          Hi there, Maplefly service!

          For such questions, we recommend contacting us directly through support. We are informing you that we have sent you a request to update the review by removing promotional content. The review leads to an unverified third-party website that is potentially harmful to Сonsumer Сomplaints users. Please, take measures. Otherwise, we will have to flag this review for removal.

          If any other questions appear, do not hesitate to contact us.

          Best regards, Olymp Trade team.
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            Supaan kapoor
            Apr 19, 2022
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            I have login access of my account but lost google authenticator. Please help me i don't want to lose my money on that account
            Olymp Trade customer support has been notified about the posted complaint.
            View replies
            Hello, Suppan Kapoor!

            Thank you for reaching out to us. Please reach out to our official customer support team:
            via e-mail [protected]@olymptrade.com
            in a live chat at our website
            in direct messages of our Facebook group www.facebook.com/olymptradecom/
            We will be glad to help you solve this problem.

            Best regards, Olymp Trade team.
            Reply
            Hello, Suppan Kapoor!

            Thank you for reaching out to us. Please reach out to our official customer support team:
            via e-mail [protected]@olymptrade.com
            in a live chat at our website
            in direct messages of our Facebook group www.facebook.com/olymptradecom/
            We will be glad to help you solve this problem.

            Best regards, Olymp Trade team.
            Reply
            Hello, Supaan Kapoor!

            Thank you for reaching out to us. Please reach out to our official customer support team:
            via e-mail [protected]@olymptrade.com
            in a live chat at our website
            in direct messages of our Facebook group www.facebook.com/olymptradecom/
            We will be glad to help you solve this problem.

            Best regards, Olymp Trade team.
            Reply
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              Grateful
              Apr 18, 2022
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              User id: 88055555. Olymp trade has done me more harm than good. I deposited money but on withdrawing I'm being told I need to verify, I have provided all the necessary documents but upto now no assistance has been given to me.
              Olymp Trade customer support has been notified about the posted complaint.
              View replies
              Hello, Grateful!

              Thank you for reaching out to us. We are sorry that you've formed such an opinion. Your request has already been forwarded to our team and we are working to resolve your issue as soon as possible. We appreciate your patience and coordination.

              Best regards, Olymp Trade team.
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                H
                Habib ur Rehmann
                from Kanpur, Uttar Pradesh
                Apr 15, 2022
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                Address: FLAT NO.101 ,128 RIDER GREEN COMPLEX, CHANDRA NAGER POKHERPUR JAJMAU

                , I am trade on Olymp trade plateform. During the trading i have been lost USD 27000 till now. I am addicted with this platform. I want to return my all losses money. Kindly do the needful.
                I am suffering financial issue. I am worried about my future. Kindly help me.
                Olymp Trade customer support has been notified about the posted complaint.
                View replies
                Hello, Habib ur Rehmann!

                Thank you for letting us know. Kindly tell us about your experience in detail. We want to sort out the situation and support you. Also, please specify your account ID.

                Best regards, Olymp Trade team.
                Reply
                Habib ur Rehmann's [Complaint's author] reply, Apr 15, 2022
                My experience every time big trade alway give loss this platform have a glitch
                Account ID. 1849327307
                This is very addictive
                Give me 27000$ refund
                Reply
                Habib ur Rehmann's [Complaint's author] reply, Apr 15, 2022
                Please give me refund and block my account
                Hello, Habib ur Rehmann!

                You have specified an ID account that does not exist. Please specify the correct account ID.

                Best regards, Olymp Trade team.
                Reply
                Habib ur Rehmann's [Complaint's author] reply, Apr 15, 2022
                I need a compensation of 27000$
                This application made me suffer alot. Loss were were very silly. Platform is not working fairly...

                User id 71413308
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                  C
                  Casundar
                  Apr 12, 2022
                  Resolved
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                  Resolved

                  My registered email id is :[protected]@yahoo.com

                  Two things I want to resolve:

                  1.I have withdrawn money of 319$ from verified account on 20.12.2021, but amount was not credited to my bank account, After several procedures and days, it was reversed to olymp trade account on 11.2.2022.

                  Why it was reversed to olymp trade account instead of bank account?

                  2.I have done a third party deposit on 11.1.2022, so you guys asked me verify the payment method..

                  For that I have uploaded Id card of payment provider and photo of payment provider holding his Id card..

                  Then why you blocked my account? Since it was first time violation of third party deposit?

                  As I got a reason from your customer peoples is first time violation will be accepted in depositing.But you peoples blocked my account.

                  Then customer care peoples said that your friend whose bank account that you have used for deposit, he had violated terms of our platform like that..

                  But while depositing, my bank server was down, that is why i have used my friend bank account..How can i know his past experience with your platform.

                  Just because for his violation, you have blocked my account.is it fair????

                  Because of his mistake why should i bear the loss?

                  Iam a good and great customer for you.. I have done many deposits and trades with your platform..By considering this, can you unblock my account.

                  Iam from a poor family yea, i want to continue the trading with your platform, kindly unblock my account.
                  May 16, 2022
                  Complaint marked as Resolved 
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 12, 2022
                  Olymp Trade Customer Care's response                   Greetings, Casundar!

                  We have already responded to your review by following the link https://www.consumercomplaints.in/olymp-trade-need-justice-c3167066

                  We kindly ask you to refrain from creating new reviews and to have a discussion in one thread.

                  Do not hesitate to contact us if any questions or concerns appear.

                  Best regards, Olymp Trade team.
                  Verified Support
                  Apr 13, 2022
                  Olymp Trade Customer Care's response                   Casundar, hi there!

                  The link to the current discussion with you is here https://www.consumercomplaints.in/olymp-trade-account-blocked-and-withheld-money-c3160831

                  We apologize for this misunderstanding.

                  Best regards, Olymp Trade team.
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                    Sagaryadav4869
                    Apr 10, 2022
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                    I was verifying my documents and all steps were completed and verified but the last step of payment proof was not done but later i did that too .
                    And after some minutes when i tried to open my account, i saw myself logged out and blocked and recieved an email saying that i violated their policy by submitting false documents, but my all documents were absolutely correct, (they were also verified by olymp trade)
                    I can even provide documents again for rechecking, I request to please unblock my account as soon as possible
                    Mobile no. [protected]
                    Olymp Trade customer support has been notified about the posted complaint.
                    View replies
                    Greetings, Sagaryadav4869!

                    Thank you for contacting us. If you do not agree with the company's decision to block your account, then you can appeal it. To do this, you will need to write an official complaint. Kindly send an e-mail to the following address [protected]@olymptrade.com.

                    If any questions appear, kindly get in touch with us.

                    Best regards, Olymp Trade team.
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                      Fazi Ben
                      Apr 6, 2022
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                      Address: 2,Al Ameen Street, Sulthanpet,Villianur,Puducherry, Villianur

                      My amount 6 lakhs capture computerized all of my amount are loss so recovery my amount I am depression and death position
                      Olymp Trade customer support has been notified about the posted complaint.
                      View replies
                      Hello, Fazi Ben!

                      Thanks for getting in touch. It's a pity to hear that you have such a situation in your life. Please provide your account ID so that we can understand the situation and provide you with comprehensive support.

                      Best regards, Olymp Trade team.
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                        randeep S
                        Apr 4, 2022
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                        I had two accounts in olymp trade in which did trading in only account . I was verified in one account and having a profit of 900$ I was blocked because i had 2 accounts . Yes I agree that was a mistake and I did not study properly. So I mailed about disclosure of my old account on the day of verifying my new account .but I request olymp trade members to recover my new account after closure of my old account.
                        Olymp Trade customer support has been notified about the posted complaint.
                        View replies
                        Hi, randeep S!

                        Thanks for letting us know. We have an independent department in our company which works in such a situation. For this, you can write an official complaint by email at [protected]@olymptrade.com.

                        Kindly attach to your mail any pieces of evidence or materials which, in your opinion, may affect the resolution of the situation.

                        Do not hesitate to contact us if any questions or concerns appear.

                        Best regards, Olymp Trade team.
                        Reply
                        randeep S's [Complaint's author] reply, Apr 7, 2022
                        [protected]@olymptrade.com This email id is invalid and I cant send mail to it.
                        Hello, randeep S!

                        Thank you for contacting us. The mail [protected]@olymptrade.com works and is available to all mail clients. Please specify what difficulties you have when sending emails? We will be pleased to help you.

                        Best regards, Olymp Trade team.
                        Reply
                        randeep S's [Complaint's author] reply, Apr 10, 2022
                        Made my mail and I kindly request you to check my account and give me back please
                        Olymp Trade Customer Care's response, Apr 12, 2022
                        Verified Support
                        Hi there, randeep S!

                        Thank you for keeping us informed. The reply from [email protected] is sent within 10 working days counted from the date when your complaint is received.

                        Best regards, Olymp Trade team.
                        Hello sir did u got ur money back... Same situation I am suffering.. Did u got full 900 usd in ur account
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                          Casundar
                          Apr 4, 2022
                          Resolved
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                          Resolved

                          Address: Thiruvallur

                          My Trader Id :84685016

                          Actually My account was successfully verified on 20.12.2021, after that I made a withdrawal of 319$ which i deposited and my hard earned money.. but that money not credited to my bank account till 11.2.2022, hence after multiple procedures, I got that money back to my olymp trade account.

                          I went to olymp trade account to withdraw that money, it asked me to verify my account once again. I Also verified, but they blocked my account by saying that you have many accounts registered with our platform..

                          I dont have anyother account in their platform, they simply saying that and blocked my account to withheld my money.. if i have multiple accounts, then how they verified my account successfully on 20.12.2021

                          Kindly return that money to my bank account. I have attached screenshots of everything.
                          May 26, 2022
                          Complaint marked as Resolved 
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 05, 2022
                          Olymp Trade Customer Care's response                           Hello, Casundar!

                          Thank you for contacting us.[protected] The Company terminated the Service Agreement with you on trading another account. You have been warned that in the following cases of establishing any instances of trading on other accounts, the Company reserves the right to block these accounts and all funds in them.

                          Since this is your third violation, the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.

                          Best regards, Olymp Trade team.
                          Apr 09, 2022
                          Updated by Casundar                           I dont have anyother account registered with your platform.. Iam harikrishnan mothilal
                          Apr 09, 2022
                          Updated by Casundar                           If i have many accounts on your platform, why you have successfully verified my account 20.12.2021, that day itself you should block know.. i know you are fraud.. That day 20.12.2021 (I have no balance in my account) but when i have balance in my account, yoy have asked me reverify the account and blocked without any proof (hold 319$).. Actually I dont have many any other account..

                          Verified Support
                          Apr 11, 2022
                          Olymp Trade Customer Care's response                           Hi there, Casundar!

                          It's a pity to hear about your disappointment with us. Our company has passed all the stages of the financial commission check. We have been recognized as a reliable and worthy broker.

                          If you do not agree with the company's decision, then you can challenge it with our regulator. This may be done online on this page: https://financialcommission.org/olymp-trade/

                          Financial Commission will consider your complaint and Company's arguments and then make a decision that is mandatory for the Company.

                          Best regards, Olymp Trade team.
                          Apr 12, 2022
                          Updated by Casundar                           My registered email id is :[protected]@yahoo.com

                          Two things I want to resolve:

                          1.I have withdrawn money of 319$ from verified account on 20.12.2021, but amount was not credited to my bank account, After several procedures and days, it was reversed to olymp trade account on 11.2.2022.

                          Why it was reversed to olymp trade account instead of bank account?

                          2.I have done a third party deposit on 11.1.2022, so you guys asked me verify the payment method..

                          For that I have uploaded Id card of payment provider and photo of payment provider holding his Id card..

                          Then why you blocked my account? Since it was first time violation of third party deposit?

                          As I got a reason from your customer peoples is first time violation will be accepted in depositing.But you peoples blocked my account.

                          Then customer care peoples said that your friend whose bank account that you have used for deposit, he had violated terms of our platform like that..

                          But while depositing, my bank server was down, that is why i have used my friend bank account..How can i know his past experience with your platform.

                          Just because for his violation, you have blocked my account.is it fair????

                          Because of his mistake why should i bear the loss?

                          Iam a good and great customer for you.. I have done many deposits and trades with your platform..By considering this, can you unblock my account.

                          Iam from a poor family yea, i want to continue the trading with your platform, kindly unblock my account.
                          Verified Support
                          Apr 12, 2022
                          Olymp Trade Customer Care's response                           Greetings, Casundar!

                          The company has repeatedly terminated the Service Agreement with you on other accounts and warned that in case of creating new ones, you will be blocked without withdrawing funds.

                          The Financial Commission also found your claim unfounded, and the company's actions legitimate. For us, the decision of the Financial, which is our regulator, Commission is mandatory.

                          Best regards, Olymp Trade team.
                          Apr 12, 2022
                          Updated by Casundar                           Have you clearly read my query or comment?

                          Then to clarify you, financial commission not gave any reply
                          Verified Support
                          Apr 13, 2022
                          Olymp Trade Customer Care's response                           Hello!

                          Five messages ago, you informed us that you are the account owner and introduced yourself. On 28 February 2022, you received an official email from The Financial Commission to your contact email. Please check it out.
                          We kindly ask you to refrain from misleading other users and support specialists.

                          We are honest with traders and take security on the platform seriously. Hence the mandatory verification and the rules do not use third-party payment sources.

                          Since this, we were forced to apply in your case the consequences described in clause 8.5.1. of the Service Agreement.

                          Best regards, Olymp Trade team.
                          Apr 16, 2022
                          Updated by Casundar                           You are cheaters yea.. I dont have any other account with your platform.. You are refusing to me prove or reverify my account, i have more money in my account so you are blocked me by saying some reasons..

                          Fraud app.. fraud fellow
                          Verified Support
                          Apr 25, 2022
                          Olymp Trade Customer Care's response                           Greetings, Casundar!

                          Olymp Trade is a member of the Financial Commission, which is our regulator. You can view our certificate here: https://financialcommission.org/olymp-trade/

                          This shows that we are a reliable broker with a high-security level. We work since 2014 and we have millions o[censored]sers all over the world.

                          Best regards, Olymp Trade team.
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                            bluerocky66
                            from Bengaluru, Karnataka
                            Mar 26, 2022
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                            I am still having query on my deposit amount $500 not credited to my account which done on 18 of March your executive is not helping me poor response from the teamleaders and supervisor basically this application is completely scam.. i have shared my bank statement today aswell.. your claim department are cheaters and internal commission don't even respond to complaint.. i am gone file case against you in international court..were i get justification.. people don't deposit your money clear scam this guys are mail [protected]@gmail.com for proof my registered email is same with you
                            Apr 28, 2022
                            Complaint marked as Resolved 
                            Olymp Trade customer support has been notified about the posted complaint.
                            Mar 26, 2022
                            Updated by bluerocky66                             You guys are big time scammer olymph as to be screwed with international court.. is there any other way I can do it people suggest me
                            Verified Support
                            Mar 28, 2022
                            Olymp Trade Customer Care's response                             Hello, dear bluerocky66!

                            We understand that such a situation can cause negative emotions. Therefore, we have done everything to resolve your issue as quickly as possible. Also, we have already answered you in the review by the link https://www.consumercomplaints.in/olymp-trade-agent-name-called-muneeb-c3154266

                            Please, let's continue our communication in one place.

                            Do not hesitate to contact us if any questions or concerns appear.

                            Best regards, Olymp Trade team.
                            View replies
                            I really have the same issue of deposit of 60$ and gave them the statement and whatever they want but instead of giving my money back they block my live account becos of dispute totally fraud company hai
                            Reply
                            Olymp Trade Customer Care's response, Mar 29, 2022
                            Verified Support
                            Hello, dear Amannnnn!

                            Thank you for contacting us. It's a pity to hear that this situation has caused you negative emotions. If you are not satisfied with the decision of the claim department, you can appeal to the Financial Commission, which is our regulator https://financialcommission.org/olymp-trade/

                            For this kindly click on "File a Complaint" and fill out the form.

                            Independent Financial Commission will consider your complaint and Company's arguments and then make a decision. For our company, their solution is mandatory.

                            Best regards, Olymp Trade team.
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                              bluerocky66
                              from Bengaluru, Karnataka
                              Mar 23, 2022
                              Resolved
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                              Resolved

                              Address: 10/1 14thcross lakkasandra bangalore

                              $500 deposit made on 18/03/2022 not credited yet in olymph trade .. i have made couple of follow and share the screen shot of bank statement were amount was debited. but the task was closed saying transaction was unsuccessful and irresponsible behavior by closing the task and asking to wait. can you share me the screen shot o[censored]nsuccessful transaction. you guys are cheating customers telling false information.
                              Apr 28, 2022
                              Complaint marked as Resolved 
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 25, 2022
                              Olymp Trade Customer Care's response                               Greetings, bluerocky66!

                              It's a pity to hear of your less than satisfactory experience and hopes you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

                              Kindly provide your ID account in the comments. So we could investigate your case thoroughly.

                              Best regards, Olymp Trade team.
                              Mar 26, 2022
                              Updated by bluerocky66                               Were is my amount can you share me the screenshot were you are saying unsuccessful.. my registered email is is [protected]@gmail.com and my contact number is [protected]
                              Verified Support
                              Mar 28, 2022
                              Olymp Trade Customer Care's response                               Hello, bluerocky66!

                              Thank you for writing to us. Your deposit issue was resolved on 26.03.2022. The funds have been credited to your account. Also, as compensation for your expectation and this situation, we have credited 10, 000 experience points to your account. Please check it out.

                              If you require any further information, let us know.

                              Best regards, Olymp Trade team.
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                                Wolftail
                                Mar 23, 2022
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                                Resolved

                                I thought that olymp trade is a reliable broker and it never let me down!

                                Nevertheless, recently I faced an situation which I can't solve.

                                It concerns bonus system here. I wanted to trade bonuses, but after it I withdraw money which I have earmed - bonuses vanished!!

                                I can't understand what's going on, someone explain me please where are all my bonuses!
                                Mar 27, 2022
                                Complaint marked as Resolved 
                                Got ya. My bad! Didn't know it before
                                Olymp Trade customer support has been notified about the posted complaint.
                                View replies
                                Hello, dear Wolftail!

                                Thank you for letting us know about this. If you order a withdrawal of any amount of money, even 10$, all bonuses will be deducted from your account.
                                You can not withdraw bonuses, but you can withdraw the profit gained from bonuses. That is to say, a bonus is to help users whose trading is not going according to plan.

                                Feel free to reach out to us if any other questions emerge, we will be glad to help.

                                Best regards, Olymp Trade team.
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                                  viraj_04
                                  from Rajkot, Gujarat
                                  Mar 20, 2022
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                                  Address: Rajkot

                                  Account got blocked

                                  Hello, I really am not happy with this situation. My account got blocked.
                                  I made 2 accounts one for me and another one for my brother. However it was my mistake and on that I lost 38k from account and 6.5k something from another as it got blocked.

                                  But now if I am requesting to get my one I’d there is no response from the team.

                                  And when I created new single id and deposit the money again got blocked and lost 2.6k.

                                  If you want to block why do you even accept the deposit..? Real fraud isn’t it ?

                                  And what about my account now ..?
                                  I never would be able to trade again ..?
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  View replies
                                  Hello, dear viraj_04!

                                  Thank you for letting us know about this. Please specify the ID of your and your brother's accounts in the response. This way we will be able to understand the situation and provide you with a detailed answer.

                                  Best regards, Olymp Trade team.
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                                    ajaynaindcrust
                                    from Bhiwani, Haryana
                                    Mar 20, 2022
                                    Resolved
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                                    Resolved

                                    Address: Siwani, DISTRICT Bhiwani, Haryana PIN 127046
                                    Website: olymptrade.com

                                    Date on 20 March 2022 i open my olymp trade account i see my account balance showing zero. But before my account balance approximately 9 dollar. My account id is 64215556. I think this is fraud name of trading. I request refund my money or return.
                                    Apr 21, 2022
                                    Complaint marked as Resolved 
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 21, 2022
                                    Olymp Trade Customer Care's response                                     Hello, ajaynaindcrust!

                                    Thank you for contacting us. Your review is very concerning to us. We see that the last trading activity in your account was[protected].

                                    Let us be clear about this. We have a commission on the platform for the absence of trading operations in the account. It’s 10 USD/EUR. The fee only applies to the customers who have not made trades on a real account or carried out non-trading operations (deposit or withdrawal activity) for 180 days.

                                    You can read more details at the link: https://olymptrade.com/pages/terms/non-trading-transactions/

                                    Do not hesitate to contact us if any questions or concerns appear.

                                    Best regards, Olymp Trade team.
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                                      tekin
                                      Mar 19, 2022
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                                      Resolved

                                      I deposited and withdrawn money to my account with perfect money 2 months ago, I deposited 210 dollars with a credit card a week ago, I had an account of 778 dollars with my earnings. Even though I verified my credit card, my withdrawal request was not approved. They asked for my perfect money account to be verified, although I sent the requested documents many times, they did not approve my perfekt money account, the most unapproved reason They say that I have to have a verified account from perfeckt money. This is the first time I've heard of such a requirement. They find an excuse not to pay my earnings. There are excuses to confiscate people's money.
                                      Apr 21, 2022
                                      Complaint marked as Resolved 
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 21, 2022
                                      Olymp Trade Customer Care's response                                       Greetings, tekin!

                                      Thank you for sharing. The fact is that the withdrawal of funds is suspended for the time of verification. Please, specify your account ID in the reply.

                                      This way we will check the situation with your verification and ask our specialists to contact you.

                                      Best regards, Olymp Trade team.
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                                        Revenant
                                        Mar 18, 2022
                                        Nov 30, 2023
                                        This thread was updated on Nov 30, 2023
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                                        Resolved

                                        HELLO SIR/MADAM,
                                        As of today 18 March i seen very wrong candle stick behaviours on chart of BITCOIN . i checked the Quotes and candles with other BITCOIN chart websites but OLYMP TRADE candles showing are totally different .
                                        Moreover the price is being different with about 100-500 pips, as we are 1M-1 Hr binary option trader we need REAL-TIME Quotes, for a Instance i getting into conclusion that OLYMP TRADE is being a FRAUD .
                                        My stratgies are good and profitable but due to wrong candles and wrong gap up gap down openings i am loosing huge money in INR
                                        I trusted for long on OLYMP TRADE and i wanted to give my self a second chance . I REQUEST TO CONSIDER MU PROBLEM SERIOUSLY AND BRING A FIX FOR THIS.
                                        THESE ARE MY SCREEN SHOTS AND VIDEO OF THOSE QUOTES OF BITCOIN.
                                        THANK YOU
                                        Apr 21, 2022
                                        Complaint marked as Resolved 
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 21, 2022
                                        Olymp Trade Customer Care's response                                         Hello, dear Revenant!

                                        It's a pity to hear that you have made to this conclusion. The quality of the platform's trade execution is certified by the 'Verify My Trade' independent examination. Also, Olymp Trade is a member of the Financial Commission (FinaCom), which confirms the company's reliability.

                                        Quotation providers may differ on trading platforms. In this regard, there may be a difference of several points. Nevertheless, the tendency of price behavior on the charts of different trading platforms should not differ significantly.
                                        Also, the quotes are identical for all our users. We don't need to manipulate the chart because there're too many traders making deals in opposite directions.

                                        Feel free to reach out to us if any other questions emerge, we will be glad to help.

                                        Best regards, Olymp Trade team.
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