[Resolved] Olymp Trade — My account was blocked. | |||
Dear sir, My Olymptrade account was blocked yesterday. I was talked to customer support agents many time. They told your account was blocked cause you submitted the wrong documents. When i was submitted the all documents submitted properly and the blue right tick on the point. It’s mean your documents successfully submitted. So tell me why documents was wrongly submitted by Olymptrade? And the main reason of this complaint. In my Olymptrade account have $280.06. I was withdrawal my amount last time on[protected].its not credited in my account till. I want to know why it’s happened with me? Olymptrade is great place for the trading. I am enjoying too much time in this platform. But suddenly having too much problem in Olymptrade. Please help me. My phone number is [protected] Was this information helpful? | |||
Oct 4, 2021 Complaint marked as Resolved I was login my apple account.
But the email address in this account was not created by me.
Its gave by Olymptrade.
But now conversations to me with you on this [email protected]
And the contact number is 8510857372.
Please solve my problem as early as possible. Olymp Trade customer support has been notified about the posted complaint. Verified Support Oct 04, 2021 Olymp Trade Customer Care's response Hi, dear Kuldeepsen111!Thank you for letting us know about this. As we can see, your account has been blocked because you violated the rules of operation on the platform. In this case, the funds are not subject to withdrawal. We are sorry that this situation has brought you negative emotions. In case you disagree with the company's decision, you can file a complaint to the independent department: [protected]@olymptrade.com. When making a request, kindly specify the account number and describe the current situation. You will be forwarded a reply after a thorough investigation. Best regards, Olymp Trade team. Oct 04, 2021 Updated by Kuldeepsen111 Can you tell me which rules i was violated on the platform?Your customer support agent was said. You was uploaded wrong documents. But all documents is always right. Name, age, upi, account number of the passbook etc. I was uploaded the correct documents. So why it’s happened?  Verified Support Oct 18, 2021 Olymp Trade Customer Care's response Hi, Kuldeepsen111!Sorry for the long wait. We are sorry that this situation has caused you negative emotions. The response from the independent department for work with complaint issues is up to 10 working days. Unfortunately, according to the data that you provided earlier, there is no account on our platform. You can also specify here the ID of your account or the email that was specified during registration. We will be pleased to help you figure out this situation. Best regards, Olymp Trade team. | |||
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