[Resolved]  Olymp Trade — My order is gone.

Very strange thing just happened. I was trading the GBP/JPY currency pair and placed pending order just above current price. I had it fully customized and placed it in trading platform.
Then, I went to make myself a cup of tea and went back to my computer. After a while I noticed that my order was gone. The price had reached level I had set, but I didn't see my order among open orders.
It seems that it just disappeared or the system canceled it.
About an hour had passed since that moment and I was already finished trading. I am thinking about writing to the support team about this situation.
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Oct 24, 2023
Complaint marked as Resolved 
Haahahaha. Guys, I'm so stupid! It turns out that while I was making tea my order not only opened but also closed with a profit. So I earned myself a cookie for my tea =)
Olymp Trade customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi, dear Indivar Soni

Thank you for sending us the question. A pending order is a forex order to be executed at a later time. The trade will be executed when the asset re-opens for trading, reaches a predetermined price, or at a certain time.
A pending order will be created when a trade is opened in advance. The trade will be completed once the criteria are met. Expect some slippage.

Slippage refers to all situations in which an investor receives a different trade execution price than intended. Slippage occurs when the price changes between the time a trade order is requested and the time the order executes.

If you create a pending order when the asset is closed the order will be executed at the beginning of the trading session at the opening price.

If you create a pending order for an asset at a specific price the order will be executed when the price is reached. There may be some slippage as the trade is executed since prices change constantly.

If you create a pending order for an asset at a specific time the order will be executed when the time is reached.

Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Dec 28, 2023
Verified Support
Hi, Indivar Soni.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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