Olymp Trade — Olymp trade do not provide Consumer/client Rights

Mihir123N

from Kolkata, West Bengal

Sep 15, 2023

Address:

James Street, Kingstown, First Floor, First St Vincent Bank Ltd Building, Saint Vincent and the Grenadines India

Where is consumer rights? Minimum one time company should warn client : that you are violating this or that policy or agreement, please avoid it otherwise we may block your account within 24h. But no company never warn you and suddenly block your account like client has no rights on his own money. 98% plus client do not read T&C. They just trust on the platform because everyone is using this. And as results of this they get blocked account. betrayed. There is no consumer rights in it. Money is mine but complete control on company's Hand. Seems like no rules and regulations apply for them . All rules and regulations for clients. Should we take legal action against this company?

Was this information helpful?

No (0)

Yes (4)

Olymp Trade customer support has been notified about the posted complaint.

Related Olymp Trade reviews

View all 1507 Olymp Trade Reviews

Comments

Olymp Trade Customer Care

Sep 15, 2023

Verified Support

Hello, Mihir123N.

We are sorry to hear about your disappointment with us. It's a pity that you have made this conclusion.

Terms and Conditions in our Service Agreement are very important in trading. These keep us and our users working smoothly and mutually. We always encourage users to read it before opening an account. In fact, you can’t open an account if you can’t confirm that you have read and agreed to the agreement.

As Olymp Trade is regulated by Vanuatu and member of FinaCom & FMA, you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Mihir123N's [Complaint's author] reply, Sep 15, 2023

First of all, almost all T&C Service Agreement r made in companie's favor. How can a little mistake like doing 2 to 3 times withdrawal request in a day freez your all money . No matter how much you have they will block your account . This is too frustrating and let comitted suiside. It is right that we normal people are fool. We don't read anything . The company is the only thing who can harm legally him From whom he is earning.

Mihir123N's [Complaint's author] reply, Sep 15, 2023

My request to company please before blocking client account give one warning . If a by mistake violating T&C can ruine someone's Life completely then where is his rights stand? Already there is high risk in investment and aslo blocking problem. Wow ridiculous. In one word company is playing with millions of life😓.

Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Greetings, Mihir123N.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand your frustration. We will look into that matter.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team