[Resolved] Olymp Trade — Platform does not even load

[Resolved] Olymp Trade — Platform does not even load

D Dushkriti_Poddar Jan 17, 2023 Jan 19, 2023 This thread was updated on Jan 19, 2023

I enrolled in to become a member of this brokerage company with because of the pics and videos my friends in my trading community have been sending me, and their stories of how good the platform looks, how visually appealing the charting engine is and the charts are, the indicators are, the colors are et cetera. I do not know If have been lied to, but I did not like what I got the moment I was downloading the platform, setting it up and opening the charts. It just does not set up on my computer. I have trying again, redownloaded it and even rebooting my computer. Why cannot I just properly set this up and open this, I have yet to figure out, for the life of me. I thought, if they designed a decently working product, the software should have been able to be installed properly at least. My computer is really good and fast, and I have been using for 5 years and trading on it on other platforms. Does this platform even exist on computer, or do I need to trade only on the web version? Was this information helpful? No (0) Yes (0)
Jan 21, 2023 Complaint marked as Resolved My friend, if you have been using the same computer for five years and you have traded on a lot of broker softwares and websites, you have a cookie and cache platform. I had the same issue as well when I thought it was a software issue or a problem from the brokerage side. I asked for help from the Customer Support and they told me it is just a cache problem and I need to clear caches from my computer and caches from the browsers, it is probably just overloaded with bunch of other cache and cookies. Once you do that, you would have no problems setting up the trading ptalform on your computer or trading on the browser version of the platform. Just try it out, you can thank me later. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Jan 19, 2023

Verified Support

Hello, Dushkriti_Poddar.

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.

Regarding your case, when system errors occur, we recommend clearing your cache and cookies. You should also make sure you are using the latest version of the web browser. If you take these actions but the error still occurs, contact our support team.

In case of the Platform Doesn’t Load, please try opening it in some other browser. We recommend using the latest Google Chrome. The system will not let you log in to the trading platform if your location is blacklisted.

Perhaps, there is an unexpected technical problem. You can contact us:
- via e-mail [protected]@olymptrade.com
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.
Best regards, Olymp Trade team.