Olymp Trade — Refund money or add in olymp trade

Dear team
11 days over but nothing any response from Olymp team. Why you are cheating or fraud with us. I am valuable trader on other trading platforms. If you are doing this type services thn who cares or join Olymp trade platform. I send too much mails and chatting with both on application but nothing response. Please find attachment for transaction proof.
Amount debit from bank account but still not add in olymp trade. Please check or resolve issue under 24hrs.