[Resolved] Olymp Trade — Trying to figure it out

[Resolved] Olymp Trade — Trying to figure it out

J Jivin Chander Nov 3, 2023 Nov 7, 2023 This thread was updated on Nov 7, 2023

I started trading with the olymp trade broker quite recently, and since then no questions arose. If I needed to find out about certain peculiarities of how the platform worked, I just contacted client support and these guys helped me clear things out. But I remember a pretty unpleasant situation happened to me recently. As usually, I entered the platform, defined instruments which I wanted to trade and decided to commence. I opened a deal on a major currency pair and was waiting until the price reaches resistance level, as I was expecting a pulback. But, for no reason, the order was closed near the resistance level, while I didn't set SL, and did no actions either. What was that, actually? I wanted to reach out to the client support but it seemed to me that I have already annoyed them with my silly questions, so I was confused. Was this information helpful? No (0) Yes (0)
Nov 11, 2023 Complaint marked as Resolved Daaaaamn. My silly head was again misguided. I didn't know that order was opened in the fixed time trading mode and the order was just closed because of the expiration time. That was a good opportunity for me to get a tasty deal, but anyway... now I know that I should always be sure that I'm trading forex mode. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Nov 7, 2023

Verified Support

Hello, Jivin Chander.

Thank you for sending this question to us. One of the risk management features of Olymp Trade is that you will not lose an amount more than your capital. Regarding your inquiry, the order might have closed as your loss already reached the amount of your capital. To see this, you can check your price history on the platform. To do this, go to the Help section of the platform and select the Assets menu. Once you have selected the asset you wish to review, you can find information about its quotes in the Price History submenu. You can select the date and time of the quote you want to check there.

Don't hesitate to message us and our customer support if you have any other questions. We are always glad to help you out.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Hi, Jivin Chander.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.