[Resolved] Olymp Trade — Ultra fast execution

[Resolved] Olymp Trade — Ultra fast execution

P Pandu Sarai Oct 6, 2023 Oct 9, 2023 This thread was updated on Oct 9, 2023

I don't trade on this platform for a very long period, so sorry in advance if I write something wrong. However, the overall concept this broker carries out, all these different trading modes, surplus of trading instruments seems to be fascinating and promising. Proceeding to the matter of my letter, I should say that I was trading on the platform for a week only and accidentally started to notice that my deals were opening and closing with a speed of a lightning bolt. Some of them were closed in plus and that's a plus, hahaha, but others are usually closed in red. I just click the button when I want to place an order, and then, within a couple of seconds, the order is closed. Now I'm suspecting there's really something wrong with the platform otherwise I have no idea how to explain that. If someone has also encountered this problem, let me know... Was this information helpful? No (0) Yes (0)
Oct 11, 2023 Complaint marked as Resolved Daaaamn... Thank you olymp trade team for clarification, silly me. I mentioned the exuberance of trading instruments not for a reason! How could I dare not to get that I utilized quickler... I didn't even think of it, I was convinced it's a classical trading mode. Next time I'll be way more attentive.🙏 Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Oct 9, 2023

Verified Support

Hello, Pandu Sarai.

Thank you for your feedback. We are thrilled to have you as part of our big community! We would like to make trading interesting and enjoyable. We have built a big community for this reason. If you have any questions, you can easily find support.

Regarding your case, we believe that you accidentally traded in the Fixed Time Trade mode with the Quickler asset. Or you are trading with small timeframes (under one minute). These are specified for quick executions because they are small timeframes. If you do not like them, you can use longer timeframes or trade with Forex mode.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Oct 18, 2023

Verified Support

Greetings, Pandu Sarai.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.