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User id: 61047029
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Hi, dear!
Thank you for getting in touch with us and specifying your account ID number. We are sorry to hear that you have not received prompt updates from the support service. We have passed your request to our support team, you will be contacted at the earliest convenience. Please, let us know if any further assistance is required.
Best regards, Olymp Trade team.
Thank you for getting in touch with us and specifying your account ID number. We are sorry to hear that you have not received prompt updates from the support service. We have passed your request to our support team, you will be contacted at the earliest convenience. Please, let us know if any further assistance is required.
Best regards, Olymp Trade team.
Still my issue isn't resolved. They are saying some lame reasons and declining my verification. Please help
They are saying that the documents which I submitted were digitally altered. Scanned images must be like that only. Which they aren't listening. And help me to get my funds back
DinoMangte's reply, Jun 1, 2021
Same mine too
Olymp Trade Customer Care's response, Jun 1, 2021
Verified Support
Hello, dear Soorya raj!
Thank you for keeping us informed. We are sorry to hear that you are not satisfied with the provided explanations from our support team specialists. In case you disagree with the company's decision, you can file a complaint to the independent department: [email protected]. When making a request, kindly specify the account number and describe the current situation. You will be forwarded a reply after a thorough investigation.
Best regards, Olymp Trade team.
Thank you for keeping us informed. We are sorry to hear that you are not satisfied with the provided explanations from our support team specialists. In case you disagree with the company's decision, you can file a complaint to the independent department: [email protected]. When making a request, kindly specify the account number and describe the current situation. You will be forwarded a reply after a thorough investigation.
Best regards, Olymp Trade team.
What a funny idea you are giving! Do you think I didn't get in touch with your claims team! I've contacted your kyc team, claims team via email. But still now, no response from your side. I even asked your support executive to schedule a callback from your manager. And it's been 4 days, I haven't received one
It's been another 10 days. I didn't received a callback! Whether you guys help me to resolve the case or should I face it legally!
Hello, Soorya raj!
Thank you for the updates. We are sorry to hear that you have not received the expected assistance. We have contacted our support team, you will be informed of the latest status of your request at the earliest convenience. Your patience is appreciated greatly.
Best regards, Olymp Trade team.
Thank you for the updates. We are sorry to hear that you have not received the expected assistance. We have contacted our support team, you will be informed of the latest status of your request at the earliest convenience. Your patience is appreciated greatly.
Best regards, Olymp Trade team.
When will I get my funds back! You are cheating and holding my funds.
Any legal persons reading this, please add a comment and I'll contact you for assistance. I need to lodge a complaint and face this case legally. Coz they won't turn their heads-up for my case. It's been almost a month
Any legal persons reading this, please add a comment and I'll contact you for assistance. I need to lodge a complaint and face this case legally. Coz they won't turn their heads-up for my case. It's been almost a month
Hello, dear.
Thank you for leaving a comment. We apologize for the long wait. Our specialist has called you and shared the latest information regarding your situation and provided you with the list of documents required to successfully complete the verification process. Kindly wait for further updates from our support team regarding the refund.
Best regards, Olymp Trade team.
Thank you for leaving a comment. We apologize for the long wait. Our specialist has called you and shared the latest information regarding your situation and provided you with the list of documents required to successfully complete the verification process. Kindly wait for further updates from our support team regarding the refund.
Best regards, Olymp Trade team.
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