[Resolved] Olymp Trade — What's going on?

[Resolved] Olymp Trade — What's going on?

S Saubhari Dial Dec 27, 2023 Jan 1, 2024 This thread was updated on Jan 1, 2024

I noticed olymp trade broker somewhere in the net because I ran across an advertisement of it. Decided to give it a try, as why not to delve into trading with such a reliable company. I have checked all the licenses, evaluated the website, skimmed through all the sections to understand who I was going to deal with. Then I started to trade on the demo as it's the most important thing to adjust to the platform, to understand its peculiarities. I am neither a novice trader or professional, something average, so I know certain details about trading, thus I utilized demo strictly for the purpose I mentioned. After I decided to replenish the account, I examined available methods and made a deposit. But the broker stated funds are credited without any delays, and I monitor the account and still no funds arrived to it. What is going on? Was this information helpful? No (0) Yes (0)
Jan 15, 2024 Complaint marked as Resolved I started to search for the answer in the help center and the only thing I needed to do was to reload the page several times. Perhaps there was a delay in credited funds displaying... Thank you olymp trade for the answer, I wish I could think of reloading the page without writing the complaint. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Jan 1, 2024

Verified Support

Greetings, Saubhari Dial.

Thanks so much for sharing your experience with us. Yes, at Olymp Trade, we would like an Olymp Trade platform that is user-friendly, functional, and efficient.

Regarding your case, we think that you may have not switched to the real account. When you switch to the real one, you can see your balance there. To do so, please click on the balance of the demo account. There is a list of accounts that you can choose from.

If this does not work, please contact our support team via the Olymp Trade chat box.

Wish you lots of success.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Jan 15, 2024

Verified Support

Greetings, Saubhari Dial.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.