On-Dot Couriers & Cargo — my courier is not delivered yet

Address:

173025

My self shekhar sain from paonta sahib, distt. - sirmour, himachal pradesh. I was awaited for a bank courier. Your courier person called me on 27/sep/2019. That time i assign him a place near his office and tell him to be there and i arrived and call him but he didn't respond. 1 week has passed on and i haven't received my courier yet.
This courier agency has developed the mentality that each customer should visit their office by his own to collect their courier. They don't deliver it themselves. Please look into the matter and improve their wrong habit/practice. If yuo dont have delivery boys then stop taking courier from first party. But if accept the courier once the then make it sure that it will be delivered to the receipent.