On-Dot Couriers & Cargo — Non delivery of assignment

I have a complaint regarding the awb no-[protected] which was booked on 20/10/2020 in haldwani and more than 7 days has been passed but still it has not been delivered to the mentioned address. Status has also been not updated since 21/10/2020. I have already contacted with your courier partner at noida having contact no-[protected]. He is giving excuses continuously since three days, even he don't want to pick and talk on ph. Whenever i am trying to contact with him. He disconnected my ph when i told about the misbehavior of his delivery boy (ph. No-[protected]) who was saying that i don't work for on dot services. I only delivers the packages before 10am and i will not deliver the package after 10am because i work somewhere else after 10am. I want to know that what type of service on dot courier is providing to the customers. This type of behavior is spoiling the image of your company. You are requested to look after the matter and deliver the courier as soon as possible and you are also requested to take a strict action action against these type of peoples who irresponsibly behaves like that.

Regards
H.S.Bisht
ph- [protected]