On-Dot Couriers & Cargo — parcel no. [protected] not received nor return

Address:

Aurangabad, Maharashtra, 202001

Parcel no. [protected] has booked from aurangabad (Maharastra) on 13 nov 2018 to aligarh (Uttar pradesh). But after a weak when parcel not received i raised complaint to registered email address ([protected]@ondot.co.in) and customer care phone numbers[protected]/812/912) but no solution provide me and nor reply given on email. I talk to pune customer care they said your parcel has been send to delhi office so call to delhi office. I call to delhi office ([protected]/730/731/732/733/735) they said your parcel did not received here. I had also wrote the complaints to the whatsapp number but no satisfactory responses given to me. That the customer care are unable t locate my parcel and saying we don't idea about your parcel and hanging the matter to other branches.
I am enclosing the screenshots of complaint on email and whatsapp chat and parcel screenshot.

Vishal sharma
[protected]
Aligarh (Up)