On Dot Couriers — Non delivery on product and wrog conduct rude behaviour

Address:

Gorakhpur, Uttar Pradesh

My friend sent a courier from kanpur to gorakhpur on[protected], which hardly should take 2 days for delivery. It is 21st of august and neither am i able to track my shipment nor are the courier company intimating me of tha shipment. Today when finally i could get in touch with gorakhpur workshop, they toked to me in rude manner stating that if you want the product come and collect else we have no problem in sending it back to kanpur. What behaviour was this? I need a resolve to this.