On Dot Couriers — Not deleivering courier and asked to pick the same from office

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One urgent document sent by Autopace chandigarh (A Maruti dealer) through on dot courier service. they called me and said to pick the courier from their office. this is their prime duty to deliver the courier on the address mentioned. if they don't have delivery in the no service area they should not have to pick the courier. please take action.
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