[Resolved] One Assist — Automatic deduction of my credit card | |||||
Hi I am kamal mitra. I am a new user of hdfc credit card. I had received my card 27th may, 2017. On 6th may 2017, rs. 1299/- was deducted from my available balance and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this. I am strongly objecting to this and requesting to refund the balance on immediate effect. I discussed this issue with the executive of customer care and they have given a lame logic that i had opted for the services when i filled up the forms. I am attaching a soft copy for the reference where no services of this kind was chosen. If no immediate action will not be taken then have to go for the further required action. Date of incident: 6 may 2017 Hdfc credit card no.4436 Was this information helpful? | |||||
May 18, 2017 Complaint marked as Resolved I have received full deduction amount of the credit card. OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Kamal, Greetings from OneAssist..! As per your request, we have cancelled your plan vide service request No.1970973 today. Please be assured that the refund will get processed in 7 working days. We regret for the inconvenience caused to you. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist | |||||
 3 Comments | |||||
Comments
I had the same issues as that of Kamal Mitra. But I got refund of my first installment. But now they deduct Rs. 650 as cancellation charges. Cancellations charges for the policy that I never applied for.
But I have concerned regarding HDFC Bank too. I applied for credit card from HDFC Website. How my data is stolen from HDFC website is a big concern. If such personal data can be stolen from HDFC website. Login credentials can also be stolen. So guys netbanking of these private banks is not safe. Be careful
But I have concerned regarding HDFC Bank too. I applied for credit card from HDFC Website. How my data is stolen from HDFC website is a big concern. If such personal data can be stolen from HDFC website. Login credentials can also be stolen. So guys netbanking of these private banks is not safe. Be careful
Dear Kamal Mitra, I am also HDFC Bank customer. And same happened with me. I called One Assist to cancel my policy. But as soon as they heard I want to cancel customer care executives cut the call. But somehow I managed to get it cancel. But now they have deducted Rs. 650 as cancellation charges. Cancellation charges for a policy which we never heard before.
No doubt One Assist is a fraud company. But the main issue is how they were able to get our personal details. Isn't it from the HDFC website. So major concern is how safe is the HDFC netbanking. If personal details can be stolen from HDFC website then login credentials can also be stolen. So I request all the HDFC users to write HDFC about it or visit ur branch.
No doubt One Assist is a fraud company. But the main issue is how they were able to get our personal details. Isn't it from the HDFC website. So major concern is how safe is the HDFC netbanking. If personal details can be stolen from HDFC website then login credentials can also be stolen. So I request all the HDFC users to write HDFC about it or visit ur branch.
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I dont know i[censored] updated my insurance i.e u refund my payment.
Greetings from OneAssist..!
As per our records, you have 2 plans active which are listed below:
1. MobileAssist_MA Damage NonApple D2C 8k-12k - Activated on 04 May 2017
2. EverydayAssist_Everyday Assist Trial Plan-For App - Activated on 29 April 2017
You have paid Rs.749/ for the first plan which valid until 03 May 2018. The second plan as mentioned above, is free and will be valid for 3 months which is a trial plan for you.
Hope your query is resolved.
Regards
Deepali
Team OneAssist