[Resolved] One Assist — deactivate - one assist

Anmol Nischal

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hello there,

Last year i had requested to cancel a plan from one assist which was added to my credit card. Then again i received sms from hdfc bank that rs-1799/- deducted from my credit card to one assist plan as they renewed it without my permission. I also got a mail from one assist team. I don't even know why the company charged me again and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 4th may 2018
Hdfc credit card no. Xx1133
Customer id - 2007922
Plan code 629

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Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Anmol,

Greetings from OneAssist!

We understand your concern. Please be informed, your membership cancellation is processed vide service request number 3469335. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

Team OneAssist.

Aug 27, 2018

Updated by Anmol Nischal Till now I haven't received any refund money! what is happening?