OneAssist Consumer Solutions Complaints & Reviews

Hello there

I Received SMS from KOTAK MAhendra BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 16.33hrs. 2 Feb 2017
Kotak Credit Card No.xx7900
OneAssist Relationship Number : 1677121

Membership Id: [protected] and Relationship No : 906517. I brought an oneassist Mobile device protection plan for my Redmi note 3. And my mobile screen got damaged and I have rasied the claim.The Service Request number 1716072 and i was asked to pay 344 rupees as my claim is accepted on 10 January 2017. On 13 jan 2017 there was a message that my phone is repaired and mobile will be dispatched soon. On 23 Jan i receive a message saying that my mobile is delivered. But I still didnt receive my repaired mobile. So i raised mailed them on 23rd jan. I recieced a message that the complaint is forwarded to the team. Still now on 4 th Feb, I didn't receive a reply. I have contacted them on their customer care number on 23 rd Jan, they replied wait for 48 hour, we will get back to you. I called them on 27 jan and the reply was same, not a single wording has changed. Again I called them on 4 th Feb and asked them to provide thr courier number through which they have sent me product. And the fail to provide and I asked for the banglore hub which received my repaired product and again they refuse give the details. I dont know know what kind of customer care they manage and what kind support they provide to customer. And I totally feel cheated. I would recommend this product to others.

I had given my phone for repair to One Assist on November 2016. Every time when I call customer support I am hearing same reasons " Documents were submitted by team and Insurance company's approval is pending. Insurance has to be approved in 10 working days and this has been escalated " but still there were no answers from the team, after 2 months the insurance got approved and my phone was submitted to authorized service center as per the representative They gave a deadline of 31st January 2017 and now to 17th February 2017. Whenever, I call up the One Assist customer care, they tell me to just wait for the phone and keep extending deadlines, I had even escalated the issue but the they are not willing to solve the problem.
Kindly Request you to look into this matter.

Vivek Bhalla
[protected]

Complen
Document aapke office me 13.01.2017 ko hi phuc gye sb fir bi claim nhi rho ho
yha pe bi jut bol rhe ho aap log
kud ke head office me to check kro phle ya yuhi jut bolte ho hmesa

mera non servise aria hone ki vjh se mobile mene insurance company ke approval ke bad servise center pe tik krva liya h or mene 5300 rs de diye h
plz muje mere claim ke 5300rs jldi refund de
me mail ke sat servise center ka bill or cancel check bej diya or vo 24.12.2016 ko aapko mil gya fir bi aapke yha se bola jata h ki abi hme nhi mila jbki me confrm kr cuka hu isko
19.122016 ko bola ta kiclaim ke pesa 7 day mere ac me dal denge pr nhi aaya fir bola 2 din me fir bi nhi aaya abi bi pesa dene ki niyat h kya
roj nye bhane kyu bna rhe ho
aapko claim ka pesa nhi dena ho to saf mana kro
jut kya bol rhe ho
ab to de do mere claim ka pesa aaj 3 mhine se jyada ho gya
plz jldi refund kre
mera relationship no 1286181
Ajay Kumar
[protected]

I had given my phone for repair to One Assist on 5th December 2016. They said they have given it to the authorized service center which started repairing the phone on 21st December. They gave a deadline of 18th January 2017 and then further extended it to 30th January 2017 and now to 17th February 2017. They have not even provided with a backup handset as promised while buying the insurance. Whenever, I call up the One Assist customer care, they tell me to just wait for the phone and keep extending deadlines. It's been over two months now and they are telling me to wait for a month more. Kindly request you to look into this matter.

OneAssist SR 1722207

I have not got back my handset(iphone 6) which i submitted to One Assist on 6th Jan . No updates from One Assist.

Every time when I call customer support I am hearing same reasons " Documents were submitted by team on Jan 11th and Insurance company's approval is pending. Insurance has to be approved in 10 working days and this has been escalated ".

Support team has escalated this only after my calls on regular status tracking. No formal procedures followed . Only after customer frustration the escalation starts . May be this could be OneAssist escalation procedure

Support team is not able to say to whom this was escalated and what was the actions taken on it . Every time they say you would get a call by end of day gathering all required details . So far i have not heard anything from them.

Writing Mails to HappytoAssist is really waste of time. They are least bothered about customer mails . No replies from them.

Really worst service is being offered from One Assist .

-- Subash

I have activated with one assist plan without my permission and I asked for cancellation, but I didn't get any response.after that again today I received mail that it will renewal again.
I don't want to be activated and please deactivate my one assist plan.

How a plan can be activated without the customer confirmation.

Again for renewal i got a message and it was that will be activated in 1 week.

My I'd i got in my ph is

SR[protected]

I was tried too many days about my claim. My claim updated in 10th nov'16, i was provided all details to one assist. Now Feb 2nd. Still the problem is not solved. i was waiting too many days about this issue. But they simply telling just wait for two working days, three working. How many working days am waiting. i really frustrated by the team. i worried about my mobile claim .
The service request no is 1642719
My membership no : [protected]

I send my mobile for repair to xiomi india under mi protect . but till now i do not receive my mobile . they mail me that my mobile has repaire on 30 december but they do not deliver my mobile . when i call them again and again they say that they not received my mobile from mi service centre but when i called the mi consumer form then they told me that my mobile have repaired in december and have send to one assist in december but according to one assist they have not receive my mobile . when i ask them why you mailed me at 30 december then they do not not replied me and say me to mail on their email . i send many mail on their email [protected]@mail.oneassist.in but till now they not replied me i send mail at 3 jan, 5 jan 23 jan 24 jan but they not replied any time . when i ask their customer support then they say that they did not about it . i have lost my most money and time on computer cafe due to lake of my mobile and i do not pay to any one online.

One assist is one of the worst insurance company..I submitted my claim on Nov 8 and it is still waiting for insurance approval. Whenever I call their customer care they said they will escalate and give a ticket number and will tell that it will be solved within 3 working days nothing happens .
They will not answer your queries
They will not reply to your emails
Only answer you will get is that it is escalated .

I even once spoke to a Escalation Manager Sohela. she promised issue will be resolved within 3 working days nothing happened.

They are yet to provide a compensatory handset as well. They closed my compensatory handset case as unresolved.

Dont buy their insurance.. Instead you can opt for some other insurance company

Hi Team,

My iphon6 is insured with one assist they replaced my handset and after 6nmonth they provide me my replacement letter which is not having my signature in customer signature panel

another thing when they sold me the insurance they said its having mutiple claim facility now they are saying they have changed the policy my policy is lapsed since i claimed once were as in my one assist login I see my insurance is valid till June 2017.

Please help and kindly take some hard step against this company they made me struggle for my replacement letter .. I have mails and followups as a proof if you want kindly help me on this

I have given my mobile for physical damage in Jan 2016

One assist charged me extra 300 rs in some days but never returned my mobile back.Their customer service agents dont have any clue about the phone, all they say is to
call after 24 hour to keep you on hold.Worst insurance provider and biggest cheaters.They are running fraud company in broad daylight.I have not received my mobile phone in last one year.

Membership no - 442689

Don't say Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected].

Because, I written lot of mails and calls. If not possible will see you in court, Before that please answer below questions.

What is the name of insurance company ( As per registered in IRDA)?

When my mobile given to Service center ? Please provide the details (Bills or vouchers from the service center).

Where my mobile given for repair (On which service center) ? Please provide the details (Bills or vouchers from the service center).

My phone had got stolen in Sep for which i had insurance with one assist. i logded claim in Oct and claim was finalised in oct end. same was confirmed by the call centre executives. but i am yet to receive the amount due to me from insurance company and the company has been using this money illegally and not giving me my money despite several reminders. I am forced to use this medium despite several calls, emails and reminders. I urged them to also provide interest on the same and urged them to release my money but no avail.

Device Claim – Service Request # 1645649, Service Request number 1711060,
One Assist is not returning my handset after claim request closed, its almost three month completed, whenever I call they will say its take seven working days to return, every time its happening., even I escalated thrice no response at all., I am approaching consumer forum.

My number is [protected] I had given my mobile for claim After 2 months I got my mobile back and the day I received my mobile it was not in working condition.i was unable to charge.i contacted same day to customer care they told me that they will send some one for pick up of mobile .I waited for four days nobody came and again called and asked for it they told wait for three more day's waited but no one came.Now it's more than a month I am calling and asking for pick up of mobile but every time they say sorry and will send some one but no one came .Really a torture and pathetic experience.

My registered mobile number is [protected].My device model is samsung galxy onnext .I have a worst experience with one assist and i will never suggest anyone to do insurance with oneassist. I had claimed my insurance almost two weeks ago . Then my claimed was automatically cancelled and i agained requested to reopen it on 20 th Jan .i have called customer care minimum 8-10 times but no response is coming . In future i will never recommend oneassist anyone .But now Take my smartphone and repair it as soon as possible otherwise i will file a legal case against oneassist.

My mobile is given for screen change on 8th of December, while given the phone oneassist team replied it will take minimum 15 to 20 days for repair. on 13th January i received mail and message stating that mobile has been delivered, immediately on 14th Jan i informed in the call center that i had not received any mobile, oneassist team replied that by mistake they had sent the mail and your mobile will be delivered on 20th jan. I also sent mail on 16th Jan but there is no reply for the above mail, again on 21st Jan i called the call center they replied mobile has been delivered on 13th Jan, after long discussion with call center person they told there system is not updated and he forwarded the complaint to higher level team and with in 2 to 3 days the complaint will be resolved, but as of know today 27th jan the call center has unable to locate the mobile and not in position to reply when the mobile will deliver.
My service request No. 1682214
One Assist Membership id. [protected]
mobile model Mi4 64 gb

I have purchased a Redmi note 3 mobile with MI protect (provided by One assist) As my mobile is having issues, I have raised a claim by calling One assist and submitted all the documents required. I have raised the claim on ~10 Jan 2016. I was told that my mobile would be picked up and an alternate courtesy mobile would also be provided within the next 7-10 working days but I have never received any communication from them. I have made multiple calls to their customer support and was told that the complain was escalated but I did not get any response from them. I have been waiting for a call from them and have been using my damaged mobile for the last 15 days. Would like my issue to be resolved ASAP.

Thanks,
Santosh

Hi oneassist
My name is Saikat pal
My relationship id:669189
My service request number :1528667
My mobile has been picked on 8th sep 2016. I paid my excess amount on 27th sep 2016. I am calling regularly to oneassist team they are just simply telling that your mobile is in delivery process.I'm calling regularly they are saying the same old story and now they just simply postponed my date to 28th Jan 2017.i don't know what to do please help me to get my mobile back.

BIGGEST FRAUDS! HORRIBLE SERVICE! I had given my handset for screen repair on the 5th of decemeber and was intimated by one assist that I will receive it back in 15 days! however, the due date given to me was 6th jan! its 23rd today and I still havnt got my handset back!! the Mi service center has already msged me on the 6th that the handset is ready for dispatch but oneasist(no assistance at all!) has still not bothered to pick it up and the call center representatives are only beating about the bush!! I would rather go buy a new phone or get things done myself than suggest anybody about such frauds oneasist! thank you for the mental harassment u guys have cost! I have already called u a dozen times and the due date has so conveniently shifted from the 6th to 14th to 20th to 23rd and now 28th! why don't u just keep that phone as a new years gift! pathetic service!