[Resolved] One Assist — Mobile Insurance- Fraud | |||||
I would like to register compliant against my claim no SR#1480522. I have submitted my handset on 28- Jul-16 till 13-Aug-16 there is no revert from One Assist, Have called many times to get an update but always they ask me to wait for 2 days more to get an update. Initially, they have explained the process for the claim. 1. Phone will be picked up and it goes to the service Center for the estimation which takes 4- 5 working days. 2. Once estimation is received, phone will be sent to the insurance company for the estimation approval. 3. Once approval is received from insurance company it will take 4-5 working days to get the phone received. If we see their timeline follow procedure it takes ample time to sort it out. I have asked One assist senior executive for the escalations seen on this website where claims are pending since 4 months, so executive replied those Xiaomi mobiles as the company does not have spare parts. Whenever i asked to speak with senior executive they says supervisor will call back within 48 hours but NO ONE CALL BACK. WOULD REQUEST YOU PEOPLE NOT TO BUY INSURANCE FROM ONE ASSIST AS THEY HAVE VERY VERY POOR SERVICE. WOULD REQUEST SOMEONE FROM ONEASSIST WOULD HELP TO RESOLVE MY CLAIM. Was this information helpful? | |||||
Sep 17, 2016 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 17, 2016 OneAssist Consumer Solutions Customer Care's response Dear Sushant, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Team OneAssist | |||||
Add a Comment | |||||
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Post your Comment