[Resolved]  One Assist — mobile protection plan.

Address:

180020

I got my samsung galaxy s8 handset insured with this company and recently my phone got a crack on the front screen due to an accidental fall from my pocket and on contacting the customer care of the company first they said its not insured and behaved rudely and when i talked in a strong voice and told registration number they agreed hes its covered, on hearing everything the representative told me to do all required formalities online and wait for next step and told me whole process will take 15-20 days and oi will be notified about the charges to be borne by me (Which at time of taking the plan was told to me that only handling charges will be paid be me and nothing else and called it as "zero debt" plan) and when i asked him for stand by handset he said the service is not available at your pin code, but i clearly remember at the time of taking the insurance i twice confirmed about the same and the guy told me yes sir it will be available to you and we will not charge you for anything except handling charges if any for repairs (Which acc to him were shipping) and he checked all my addtess and city details as well, and convinced me to pay extra then the one i was about to buy form local vendor with his gurantee of service providance just for these 2 reasons:
1) providing of standby handset (Door pickup & drop)
2) no depreciation what so ever..

Now my concern is if the company at the time of selling the plan was so sure of everything why are they not providing the same now..?

I would like to warn everyone not to fall in their trap and go for other companies in market which have their offices in your city because these so called online portals are looting us, promising something and at time of delivery not standing to same promises done.

Also i some one could tell me if i can knock court for same..??

For ref my reg no: 2045561