[Resolved] One Assist — Need to refund my money

parmeshwarkarale

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411046
Website:	www.oneassist.in

On 20th March 2017 I have got SMS about deducted 1299.00 for ONE ASSIST MFEE from my credit card. I have called & emailed several time to ONE ASSIST & your bank customer care but no one taking care of my request to refund my money.

ONE ASSIST guys saying me they have not received any amount till from HDFC bank credit card. But I can see debited money in to online banking; I have attached credit card deduction screenshot for your information.

Also I have called HDFC bank customer care on 20th March 2017 & raised complaint about this deduction & they have told me to we have raised complaint about refund my money within 7 days. But as if now no refunded my money.

This is my humble request to you guys please refund my money with immediate effect & please please don’t auto debit any money from my credit card in future.

As per your information I have already blocked my credit card because of this all issue. If you are not able to refund my 1299.00 which is debited without any notification & intimation to me, then I will also close my bank account soon.

Hope you guys help me with this asap.

Thanks,
Parmeshwar Karale

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May 5, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Karale,

Greetings from OneAssist...!

We are unable to trace your membership using your name. Request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist