One Assist — policy has been cancelled but refund not made to credit card

Address:

Kolkata, West Bengal

Hi,

I have a hdfc credit card and got a phone call almost 1.5 years back for some policy from one assist company. Initially i agreed upon the terms and conditions of the policy but later with in 7 days i asked them to cancel it and refund the amount to my credit card. Actually once i said yes, instantly they blocked some amount from my card. Working on my request, they cancelled the policy but did not refund the amount till date to my card ending 2576

In each month credit card statement, the amount got increased due to outstanding payment. After 5-6 months, it crossed the limit and hdfc blocked my card.

I contacted one assist for several times, maximum time their phone got busy or else replied with a false answer. I was literally fed up & contacted hdfc. They said i need to pay the outstanding (4082 rs. Approximate), then only card can be stopped (Current situation is : they cannot unblock the card, they only can stop it and make it deactivate).

I am frustrated now and want to file a complain against this one assist.
How can they cheat customers like us? Its their fault and i am now suffering. They should have refunded the amount on its very 1st place.
This is ridiculous and disgusting.

Please file a complain against this fraud company.

My phone no is: +91 [protected]
Email id: [protected]@gmail.com

Regards,
Atish maity