[Resolved] One Assist — Refund of amount 1799

Swetasingh23

from Adoni, Andhra Pradesh

Address:	Visakhapatnam, Andhra Pradesh, 530046
Website:	One assist

I received SMS from axis Bank that 1799/- has been deducted from my bank account towards one assist plan without my knowledge which is a crime.I called customer care to deactivate my plan and refund the amount on 22nd June 2017 they were saying that it will take 7 working days to refund your amount but it has been 12days I haven't received the amount and now they say that money has been transferred to the account on 1st of July, For the confirmation I went through the mini statement, and I came to know that the I haven't received the amount then again I called to the customer care and asked for the UTR number or NEFT number so that I can check with the bank they refused...This behavior is annoying you people have made us to loose our patience ...Kindly close my one assist account and refund the amount as earliest as possible...Waiting for ur response...

Sweta Singh
Relationship no:1027893

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Aug 5, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sweta,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2101325 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Jul 05, 2017

Updated by Swetasingh23 Sir we have been waiting for the refund and it has been more than 7 days for how long should we wait...Can u give the surety???