[Resolved] One Assist — rejected repairing of liquid damaged handset under protection plan | |||||
I have purchased moto e5 plus * from amezon with protection plan which is provided by oneassist. After diwali vacation, i observe my phone not charged properly so i will go moto service center. Service center told me mobile phone is liquid damage so mobile not repaired in warranty. So i raised claim for the same to oneassist with proper documents in mentioned criteria of claim. However the insurance company rejected my claim mentioning that "cc68_unexplained resons". So like this oneassist company making fool to all by not giving services against protection plan. Was this information helpful? | |||||
Dec 12, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Nov 11, 2019 OneAssist Consumer Solutions Customer Care's response Dear Ram, Greetings from OneAssist!!! We are sorry to see you go. We have forwarded your details to our team and you should expect a call within 24 hours. We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query. We appreciate your patience in the interim. Regards Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
please deactivate my service ASAP.
OneAssist relationship number: 1381570
Activated bank: ICICI bank.