One97 Communications — about paytm cheating and irresponsibility

I am the regular user of paytm. I had some issues with paytm service which they never resolve. They don't understand what i am saying. When i want to report some issue, i don't have option. You simply tell that go to help and report. When i go to help i have to select one option. If i want report issue other than what you mentioned in that what should i do. When somebody ask these type of issues, you never bother. Since i started using paytm, i had some issue. You please read it clearly. When i want to recharge, after pressing"proceed recharge", it should ask "have a promo code?" which it never asks. 990 times out of 1000 times i recharge, it's getting recharged directly without asking promo code. When i reported this, they hvnt solved yet. They are asking that have you pressed "fast forward button?" i clearly told that when i pressed "proceed to recharge" option. How can we press two options i. E. Fast forward and pressed recharge same time. You people (Not even single person) don't have common sense? After telling the same thing atleast 10 times, again and again they are asking same thing. You don't teach your people atleast try to understand what the problem actually?. I don't bother about offers but having announced promo codes, why should not we avail those offers because of your problem and irresponsibility? Particularly when i recharged more than 100 rs it never asked promo code. You should carefully listen what i am telling now. If your intention is not cheating, why you put "have a promo code" option only after pressing "proceed recharge"? Why not before we press proceed recharge so that we can cancel the transaction if promo code not successful or entered wrong etc? You should answer my question. For last one year apart from not solving problem, you have not given correct response. When people have nil knowledge about queries, they should atleast direct them to higher officials or technical people (Hope atleast they have some common sense and knowledge). I definitely sue you in this regard if time permits. Thank you.