One97 Communications — amount debited from bank account

Sir 10000 rupees is debited from my bank account in the name of one97 communication without any transaction. This money is very important for me. Plz provide guidance for getting my money back. Coustomer care no is not responding. It is always says busy. I dont understand what to do. I should report on cyber crime or police fir. Plz help and explain the process
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Sir Sir 5000 rupees is debited from my bank account in the name of one97 communication without any transaction. This money is very important for me. Plz provide guidance for getting my money back. Coustomer care no is not responding. It is always says busy. I dont understand what to do. I should report on cyber crime or police fir. Plz help and explain the process my cantact number is [protected]
Hello team,

I was placed order of household blue light antibacterial washing machine, dated 27th May 2022. Payment was done online, but their is no email or receipt or acknowledgement recieved from your end.
So its my request to please share order details.
Payment details are as follows

ALERT: You've spent Rs.275 on CREDIT Card xx1693 at One97CommunicationsLimGha on[protected]:08:23:27.Avl bal - Rs.58623, curr o/s - Rs.2378.Not you? Call [protected].

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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
    One97 Communications Address
    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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