One97 Communications — Cash Back

Address:

395004

I have purchased brother printer dcp-1616nw on 28/06/2017.
During purchase i have applied cash back promo code of "lit20"
Which will be benefited me for rs2600/- as a cash back.
I have paid amount via credit card. On date of 28/06/2017 during place an order.
I have receive product as on 04/07/2017. But i didn't get cash back amount till 07/07/2017. I already complaint for same and they reply me that

"hi brijesh,

I am anand and i will do my best to help you out. I can see that you have concerns regarding cashback for order [protected].

I would like to inform you that cashbacks, deals and promotions offered by paytm can only be availed using promo codes, which in your case was not applied while placing the order.

As a gesture of your valued relationship and as a one-time exception, i will be able to add the cashback of inr. 2600, in line to the on-going lit20, to your paytm wallet. Kindly, confirm your acceptance by acknowledging this message.
?
Hope i was of help. If there is anything else you want me to help you out with, please do let me know.

Sincerely,
Paytm care (date: - sun, jul 2, 2017 at 6:37 pm)"

And i replied of this msg like
"dear sir,
thank you for your valuable support and i personally thanks to
Mr. Anand tiwari for helping me on my issue.
I am accept this cash back of rs.2600/- against my order no: [protected]."
But still they don't give me my cash back amount as on date 07/07/2017.