One97 Communications — debited money from my bank account

Address:

Plot no. 22,bhagyashree nagar kharbi road nagpur, Nagpur, Maharashtra, 440009

Sir 336 rupees is debited from my bank account in the name of one97 communication without any transaction. This money is very important for me. Plz provide guidance for getting my money back. Coustomer care no is not responding. It is always says busy. I dont understand what to do. I should report on cyber crime or police fir. Plz help and explain the process