One97 Communications — flight ticket cancellation. refund amount

I booked the ticket from bangalore to vijayawada dated aprill 15 but due to carona the flight was cancelled as for the government guidelines the ticket amount must be refunded. I sent the email to the nodal officer of spice jet airways. They send tome email that the amount refunded throgh one 97 comunications dated may 29 but stillnow amount didnt debited to my account. Please make it fast.