One97 Communications — i paid a bill of phone service, but money is deducted

Sir, i paid a bill of phone service, but money is deducted, its about one month and still the payment is not received nor is the transactions has failed. Money is not ever return, its about 1 month, the phone service is cut, still the payment is not received. I got a transaction debit to one97 communication, i paid through paytm net banking.
Please resolve this.