One97 Communications — irctc ticket refund urgent

Hi sir,

I have booked my train ticket with irctc on april 26 for swarn shatabdi using your portal.
The amount has been debited from my account but the ticket is not booked
I want my refund at the earliest possible time.
Hereby attaching the screenshot of the same.
Looking forward for an immediate response.
This has happened with me the second time anyway

Thanks
Anmol