One97 Communications — money debited to one97 communication but tatkal ticket not booked via irctc app

Today on 9th mar'19 at 10 am sharp i was trying to book a tatkal ticket via irctc app. The amount total was rs.4351.47.
I used the debit card option (Debit card ending 5737) and one97 communication became the payment gateway. The payment failed to process and the booking was not done. However my money got debited.
Please work on my refund asap. I have already informed irctc, my bank and now informing you.
Please find screenshots attached for reference.
+3 photos
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One97 Communications customer support has been notified about the posted complaint.
Mar 12, 2019
Updated by Aratrika Bhattacharya
I have still not received any response.
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