One97 Communications — Money debited, transaction failed but not refunded.

Address:	560024
Website:	Paytm

I have made a payment of 650 rupees using paytm, my registered number is [protected], paytm customer care says we need to talk regarding this to you guys!! Initiate the refund as soon as possible.
All the details and screenshots will be given below for ur reference!
I dont understand how the money was debited even when it said transaction failed, and also the bank passbook shows that it was credited to your account. The screenshot for the same if sent to you too.