One97 Communications — money deducted from bank account for failed irctc tatkal ticket booking.

Sir,
Paytm is a very reputed company. However, when i tried to book a tatkal ticket on 10 november 2018, the ticjet did not book but an amount of rs. 1180.49 was deducted from my account and transferred to one97 communications. Inspite of writing numerous complaints, i did not get any reply from them. It is expected of paytm to be responsible enough for its costumer complaints. I would like you to please look into the matter and refund my amount as soon aa possible failing of which it would be difficult for me to rely on paytm again.
Transaction id is: #txn 942021. I am also attaching a screenshot of this.